Remote Social Support Specialist

Placements24; Windsor Park; Hybrid; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Fully remote work

Health, dental, vision insurance

Generous paid time off

Job summary

Placements24 is seeking a dedicated Remote Social Support Specialist to join a growing virtual team. You will assess client needs, develop support plans, and connect clients with community resources from your home office, delivering empathetic guidance through phone, video, and secure messaging.

The role requires a Bachelor's degree in Social Work or related field, at least 3 years experience in social work or counseling, and strong virtual communication and record-keeping skills.

Qualifications

• Bachelor's degree in Social Work, Psychology, Human Services, or a related field.
• Minimum of 3 years of experience in social work, counseling, or a related support role.
• Demonstrated ability to conduct needs assessments and provide effective support interventions virtually.
• Exceptional virtual communication, active listening, and empathy skills.
• Proficiency with teleconferencing software, CRM systems, and secure digital record-keeping.
• Self-motivated with the ability to manage a caseload effectively in a remote work environment.

Responsibilities

• Conduct remote assessments to identify clients' social, emotional, and practical support needs.
• Provide empathetic counseling and support via phone, video calls, and secure messaging platforms.
• Develop personalized support plans tailored to individual client circumstances and goals.
• Research and connect clients with relevant community resources, such as healthcare providers, educational programs, and financial aid services.
• Monitor client progress and provide follow-up support to ensure needs are met and goals are achieved.
• Maintain accurate, confidential, and secure client records using designated digital systems.

Skills

Empathy

Virtual communication

Needs assessment

Education

Bachelor's degree in Social Work

Tools

CRM systems

Teleconferencing software

Job description

About the Role

Our client is seeking a dedicated and empathetic Remote Social Support Specialist to join their expanding virtual support team. This fully remote position empowers you to provide essential social support, resource navigation, and guidance to individuals and families from your home office. You will assess client needs, develop support plans, and connect them with appropriate community services. This role is perfect for a proactive professional who excels in virtual communication and is passionate about facilitating positive social outcomes. Become a key part of our client's commitment to accessible and effective support services across the Eastern Cape and beyond, all within a flexible remote framework.

Key Responsibilities

• Conduct remote assessments to identify clients' social, emotional, and practical support needs.
• Provide empathetic counseling and support via phone, video calls, and secure messaging platforms.
• Develop personalized support plans tailored to individual client circumstances and goals.
• Research and connect clients with relevant community resources, such as healthcare providers, educational programs, and financial aid services.
• Monitor client progress and provide follow-up support to ensure needs are met and goals are achieved.
• Maintain accurate, confidential, and secure client records using designated digital systems.

Requirements

• Bachelor's degree in Social Work, Psychology, Human Services, or a related field.
• Minimum of 3 years of experience in social work, counseling, or a related support role.
• Demonstrated ability to conduct needs assessments and provide effective support interventions virtually.
• Exceptional virtual communication, active listening, and empathy skills.
• Proficiency with teleconferencing software, CRM systems, and secure digital record-keeping.
• Self-motivated with the ability to manage a caseload effectively in a remote work environment .

Benefits

• Competitive annual salary and potential for performance-based bonuses.
• Fully remote work arrangement, offering unparalleled flexibility and work-life balance.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Opportunities for professional growth, including access to online training and virtual workshops.