Remote Social Support Facilitator

Placements24; Queenstown; Hybrid; NZD 65,000 - 75,000; Full time

Benefits offered by this job

Remote work

Health insurance

Paid time off

Professional development

Supportive virtual team

Job summary

Placements24 seeks a compassionate Remote Social Support Facilitator to join the Community & Social Care team. This fully remote role provides emotional, practical, and informational support to clients via virtual channels, helping individuals access resources and improve well-being.

You will guide clients in identifying needs, plan actionable steps, and maintain confidential records. Strong virtual communication, empathy, and problem-solving are essential.

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Proven experience in providing social support, counseling, or case management, preferably with remote capabilities.
• Proficiency with virtual communication tools (Zoom, Teams, etc.) and digital record-keeping.

Responsibilities

• Provide remote one-on-one support to clients via video conferencing, phone calls, and secure messaging platforms.
• Assist clients in identifying needs and developing actionable plans to achieve goals.
• Guide clients in accessing community resources, social services, and support groups.
• Offer empathetic listening and emotional support to clients facing various life challenges.
• Educate clients on available resources and empower them to utilize them effectively.
• Maintain accurate and confidential electronic records of client interactions and progress.

Skills

Active listening

Empathy

Problem-solving

Rapport remotely

Education

Bachelor's degree in Social Work, Psychology, Sociology, or related field

Tools

Zoom

Teams

Job description

About the Role

Our client is looking for a dedicated Remote Social Support Facilitator to join their expanding Community & Social Care department. This fully remote position involves providing crucial emotional, practical, and informational support to clients through virtual channels. You will play a key role in helping individuals and families access resources, manage challenges, and improve their overall well‑being. This role is perfect for a compassionate and self‑motivated individual with excellent virtual communication skills who is passionate about making a positive impact from anywhere, contributing to client resilience and community support networks without geographical constraints.

Key Responsibilities

• Provide remote one-on-one support to clients via video conferencing, phone calls, and secure messaging platforms.
• Assist clients in identifying their needs and developing actionable plans to achieve their goals.
• Guide clients in accessing community resources, social services, and support groups.
• Offer empathetic listening and emotional support to clients facing various life challenges.
• Educate clients on available resources and empower them to utilize them effectively.
• Maintain accurate and confidential electronic records of client interactions and progress.

Requirements

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Proven experience in providing social support, counseling, or case management, preferably with remote capabilities.
• Demonstrated proficiency in virtual communication tools (Zoom, Teams, etc.) and digital record‑keeping.
• Excellent active listening, empathy, and problem‑solving skills.
• Strong ability to build rapport and trust with clients remotely.

Benefits

• Competitive salary commensurate with experience and qualifications.
• Fully remote work arrangement offering excellent work‑life balance.
• Comprehensive health, dental, and vision insurance coverage.
• Paid time off and opportunities for professional development.
• A supportive virtual team environment focused on client success.