Client Support Officer

Placements24; Canterbury; On-site; NZD 35,000 - 50,000; Full time

Benefits offered by this job

Health and wellness benefits package

Professional development opportunities

Job summary

Placements24 is seeking a compassionate Client Support Officer to join the team in Welkom. The role focuses on direct assistance to individuals and families, guiding them through social services and challenges, and coordinating support interventions to ensure high quality care.

Key duties include intake interviews, needs assessments, and developing individualized support plans with clients while maintaining confidential case files and liaising with partner agencies to optimize care outcomes.

Qualifications

• Diploma or Degree in Social Work, Human Services, or related field.
• Proven experience in client support, case management, or similar role.
• Strong understanding of community services and social welfare systems in Welkom area.
• Excellent communication, empathy and problem-solving skills.

Responsibilities

• Conduct initial client interviews and assessments to identify needs and eligibility for services.
• Develop and implement individualized support plans in collaboration with clients.
• Provide guidance and support to clients in accessing community resources, benefits, and programs.
• Maintain accurate and confidential client case files, documenting all interactions and progress.
• Liaise with other service providers, agencies, and stakeholders to coordinate client care.
• Offer emotional support and counseling to clients facing personal or social difficulties.

Skills

Communication

Empathy

Problem-solving

Education

Diploma or Degree in Social Work / Human Services

Job description

About the Role

Our client is seeking a compassionate and efficient Client Support Officer to join their dedicated team based in Welkom . This role is central to providing direct assistance and support to individuals and families within the community, helping them navigate various social services and challenges. You will be responsible for client intake, needs assessment, and the coordination of appropriate support interventions, ensuring a high standard of care and service delivery. Working on-site allows for direct engagement and a deeper understanding of community dynamics in the Free State region, fostering stronger client relationships and facilitating more effective support strategies.

Key Responsibilities

• Conduct initial client interviews and assessments to identify needs and eligibility for services.
• Develop and implement individualized support plans in collaboration with clients.
• Provide guidance and support to clients in accessing community resources, benefits, and programs.
• Maintain accurate and confidential client case files, documenting all interactions and progress.
• Liaise with other service providers, agencies, and stakeholders to coordinate client care.
• Offer emotional support and counseling to clients facing personal or social difficulties.

Requirements

• Diploma or Degree in Social Work, Human Services, or a related field.
• Proven experience in client support, case management, or a similar role.
• Strong understanding of community services and social welfare systems in the Welkom area.
• Excellent communication, empathy, and problem-solving skills.
• Ability to manage a caseload effectively and maintain professional boundaries.
• Proficiency in record-keeping and basic computer skills.

Benefits

• Competitive annual salary commensurate with experience.
• Opportunity to make a direct impact on community well-being.
• Structured work environment with regular team support.
• Ongoing training and professional development opportunities.
• Health and wellness benefits package.