Remote SaaS Implementation Lead: Onboarding & Adoption

Case IQ, Inc.; New Zealand; Hybrid; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work across 7 countries

Professional development budget

Employer of Record benefits program

Half-day Fridays in the summer

Job summary

Case IQ, Inc. is seeking an Implementation Lead to drive customer onboarding and value realization for our investigative case management SaaS.

You will own the end-to-end implementation lifecycle, coordinate cross-functional teams, and translate customer needs into scalable configurations and migrations. You’ll work closely with Product, Engineering, and Support to ensure successful deployments, strong adoption, and continuous improvement while maintaining security and compliance standards

Qualifications

• 2–3 years experience in implementation, project delivery, business analysis, customer onboarding, training, or a related customer-facing role.
• Strong organizational, communication, and stakeholder management skills.
• Ability to translate requirements into clear plans, workflows, documentation, or customer enablement materials.

Responsibilities

• Own the full implementation lifecycle from contract signing through go-live and early adoption for new and existing customers.
• Lead multiple concurrent implementation projects, maintaining clear timelines, milestones, and documentation.
• Gather and translate customer requirements into scalable configuration, integration, and migration solutions.
• Configure and support integrations (APIs, webhooks, batch data transfers) and oversee data migration processes.
• Develop deep expertise in our product and investigative workflows to guide customers toward best practices.
• Deliver engaging user training and enablement to drive successful adoption and long-term value.
• Act as a trusted advisor to customers, proactively identifying risks, challenges, and opportunities.
• Collaborate cross-functionally with Product, Engineering, and Support to resolve issues and improve delivery.
• Provide structured feedback on product gaps, contribute to requirements, and support testing of new features.
• Analyze implementation performance and customer outcomes, surfacing insights and improvement opportunities.
• Continuously refine implementation processes to increase efficiency, scalability, and customer impact.
• Maintain and promote high standards of security, confidentiality, and compliance while handling company systems, customer information, and internal processes.

Skills

Implementation experience

Project delivery

Customer onboarding

Communication skills

Stakeholder management

Data migration

API integration

Documentation

Training enablement

Team collaboration

Tools

APIs

Webhooks

Batch data transfers

Job description

Case IQ, Inc. is seeking an Implementation Lead to drive customer onboarding and value realization for our investigative case management SaaS.

You will own the end-to-end implementation lifecycle, coordinate cross-functional teams, and translate customer needs into scalable configurations and migrations. You’ll work closely with Product, Engineering, and Support to ensure successful deployments, strong adoption, and continuous improvement while maintaining security and compliance standards