SaaS Implementation Lead — Remote & Impactful

Case Iq; New Zealand; Remote; NZD 110,000 - 160,000; Full time

Benefits offered by this job

Remote-friendly work environment in a

Professional development budget

Employer of Record benefits program

Half-day Fridays in summer

Job summary

Case IQ, a leading B2B SaaS provider in GRC, is seeking an Implementation Lead in New Zealand. You will own the full lifecycle from contract through go-live, coordinating multiple projects, gathering requirements, configuring integrations, and guiding customers to best practices.

You’ll train users, manage risks, and drive ongoing value while collaborating with Product, Engineering, and Support. You will develop expertise in investigative workflows, oversee data migrations, and ensure secure,

Qualifications

• 2-3 years experience in implementation, project delivery, business analysis, customer onboarding, training, or a related customer-facing role.
• Strong organizational, communication, and stakeholder management skills.
• Ability to translate requirements into clear plans, workflows, documentation, or customer enablement materials.
• Comfort managing timelines, risks, competing priorities, and customer expectations.
• Solid understanding of data migrations and integration models (APIs, webhooks, batch processing).
• Excellent communication skills, both written and verbal, with strong stakeholder management abilities.
• Highly organized with strong attention to detail and follow-through.
• Collaborative team player who can also operate independently.
• Growth-oriented mindset with a commitment to continuous learning and improvement.
• Experience in a B2B SaaS, technology, professional services, GRC, compliance, HR, legal, investigations, or risk-related environment (an asset!).

Responsibilities

• Own the full implementation lifecycle from contract signing through go-live and early adoption for new and existing customers.
• Lead multiple concurrent implementation projects, maintaining clear timelines, milestones, and documentation.
• Gather and translate customer requirements into scalable configuration, integration, and migration solutions.
• Configure and support integrations (APIs, webhooks, batch data transfers) and oversee data migration processes.
• Develop deep expertise in our product and investigative workflows to guide customers toward best practices.
• Deliver engaging user training and enablement to drive successful adoption and long-term value.
• Act as a trusted advisor to customers, proactively identifying risks, challenges, and opportunities.
• Collaborate cross-functionally with Product, Engineering, and Support to resolve issues and improve delivery.
• Provide structured feedback on product gaps, contribute to requirements, and support testing of new features.
• Analyze implementation performance and customer outcomes, surfacing insights and improvement opportunities.
• Continuously refine implementation processes to increase efficiency, scalability, and customer impact.
• Maintain and promote high standards of security, confidentiality, and compliance while handling company systems, customer information, and internal processes.

Skills

Project management

Stakeholder management

Communication

Requirements gathering

Data migrations

APIs

Webhooks

Batch processing

Tools

APIs

Webhooks

Batch processing

Job description

Case IQ, a leading B2B SaaS provider in GRC, is seeking an Implementation Lead in New Zealand. You will own the full lifecycle from contract through go-live, coordinating multiple projects, gathering requirements, configuring integrations, and guiding customers to best practices.

You’ll train users, manage risks, and drive ongoing value while collaborating with Product, Engineering, and Support. You will develop expertise in investigative workflows, oversee data migrations, and ensure secure,