Customer Success Program Lead - Enterprise SaaS Delivery

Oracle Corporation; Auckland; On-site; NZD 120,000 - 180,000; Full time

Job summary

Oracle Corporation is seeking an experienced Program Manager to lead customer delivery engagements within Oracle Customer Success Services. You will build trusted relationships, own delivery quality, and ensure financial performance within the agreed scope.

You will guide multidisciplinary teams, manage governance and dependencies, and drive growth through extensions and renewals with the CSS sales and account teams.

Qualifications

• 10+ years of relevant project or program delivery experience, including large enterprise SaaS transformations.
• Experience leading teams in services, systems integration or consulting organisations, delivering complex business initiatives.
• Project or program management certification with governance, risk management, change control and delivery assurance.
• Experience maintaining complex integrated Microsoft Project plans with dependencies across customer, partner and internal teams.
• Strong understanding of program budgets, revenue forecasting and financial performance; ability to manage scope and resources.
• Ability to discuss business processes and technology solutions with customer stakeholders across ERP, EPM, SCM and HCM, including integrations.
• Oracle Cloud delivery experience is preferred; ERP delivery experience beneficial but not essential; ability to connect CSS services portfolio to customer needs.
• Experience building relationships across customer organisations in a matrix environment including sales, delivery, technical, legal, finance and support teams.
• Ability to recognise growth opportunities, contribute to qualification and proposals, and work with sales and solution teams to shape achievable customer commitments.
• Experience across industries welcomed; no specific industry background required or preferred.

Responsibilities

• Lead customer programs and delivery engagements within Oracle CSS.
• Build trusted customer relationships and take accountability for delivery quality, financial performance and customer satisfaction within the agreed scope.
• Lead multidisciplinary teams, manage program governance and dependencies.
• Help customers achieve objectives and support service extensions, expansions and renewals with CSS Sales and the wider account team.
• Engage delivery leadership or specialists when significant risks, technical decisions or commercial issues require their support.

Skills

Program management

Stakeholder management

Governance and risk management

Financial management

Customer engagement

Communication skills

Executive-level communication

Cross-functional leadership

Change management

Education

Project management certification (PMP, etc.)

Tools

Microsoft Project

Job description

Oracle Corporation is seeking an experienced Program Manager to lead customer delivery engagements within Oracle Customer Success Services. You will build trusted relationships, own delivery quality, and ensure financial performance within the agreed scope.

You will guide multidisciplinary teams, manage governance and dependencies, and drive growth through extensions and renewals with the CSS sales and account teams.