Returns Customer Service Coordinator

Hrstalentsolutions; Whanganui; Remote; NZD 33,000 - 36,000; Full time

Job summary

Hrstalentsolutions is seeking a Return Label Support Assistant to guide customers through the return label process, review online requests, verify available labels, and send approved instructions in a remote, flexible role.

You will locate the correct order, confirm delivery addresses, resend labels when permitted, and carefully log each case note—distinguishing label sent, parcel dropped off, and return inspected—using the employer's system.

Qualifications

• Experience in customer service or office administration is preferred.
• Ability to follow approved guidance and avoid improvised solutions.
• Comfort with written communication and keeping clear case notes.

Responsibilities

• Review online return requests and check for an authorized label.
• Send approved instructions and record customer reports.
• Locate orders and labels, confirm delivery address, and resend when permitted.
• Explain steps without generating a label if not approved.
• Log case notes distinguishing label sent, parcel dropped off and return inspected.
• Do not issue new authorization or promise refunds.

Skills

Customer service

Remote work

Office administration

Attention to detail

Tools

Label portal

Order system

Job description

Return Label Support Assistant

Customer Service — Return Label Help

Remote | Full-time or part-time | 24.25–26.00 per hour

A return starts with a clear instruction, the correct order, and a label generated under the company's rules. The Return Label Support Assistant helps customers through that administrative stage. In this remote role, you would review online return requests, check whether an authorized label is available, send the approved instructions, and record what the customer reports next. You would not decide whether a return qualifies, issue a refund, or tell someone a parcel has arrived without a verified status.

Follow the approved return path

A customer may have a return authorization but cannot find the label email. Locate the correct order and label under the employer's process, confirm the delivery address for instructions, and resend it through the assigned system if permitted. Another customer may ask for a label before the return is approved. Explain the next step without generating one yourself. If the label shows a different item or destination, stop and refer the discrepancy.

The job combines customer service and office administration. Written replies should tell the person what to do with the package and where to find the relevant information, without adding conditions that are not in the approved guidance. An accurate case note distinguishes a label sent, a parcel dropped off, and a return inspected. Those events happen at different times.

A customer may have a return request but no usable label. Check whether a label has already been issued and whether the approved return stage permits another copy. If the label link fails, record the error and send the issue to the fulfilment colleague who can regenerate it. Do not issue a new authorisation, change the return window or promise a refund. A clear online reply should distinguish how to access the label from the separate question of whether the return itself qualifies.

Assigned work can include

Read return-label requests and check the related online order. Confirm whether the return authorization and label already exist. Send permitted labels or instructions through the approved channel.

Explain standard steps using the employer's current guidance. Log a customer's reported issue with a label or delivery address. Route eligibility, refund, and damaged-goods questions to a specialist.

Update the case status and avoid a duplicate label where possible.

You can learn this work without previous retail or logistics experience. Customer service and office administration skills are useful; training will cover the company's return process and order system. You should be comfortable checking identifiers, reading instructions, and writing a clear reply. If an exception does not fit the guide, ask rather than improvising a solution.

A private home office or equivalent setting supports customer order data. The employer will confirm the equipment and schedule for its opening.

A label may have an expiry date. Check the employer's guidance before resending an old copy, and refer a request for a new label if you lack authority to create one. If a customer says the label was used already, keep that fact distinct from a verified carrier scan.

You can succeed here without previous logistics experience. Training will cover the employer's label portal, order references and escalation route. Read the customer's question closely, keep the correct order attached and explain the approved next step in plain language. Experience answering emails or completing office administration forms is helpful but optional. A suitable home office helps keep customer order details private during remote work.