Remote Return Label Support Specialist

Hrstalentsolutions; Whanganui; Remote; NZD 33,000 - 36,000; Full time

Job summary

Hrstalentsolutions is seeking a Return Label Support Assistant to guide customers through the return label process, review online requests, verify available labels, and send approved instructions in a remote, flexible role.

You will locate the correct order, confirm delivery addresses, resend labels when permitted, and carefully log each case note—distinguishing label sent, parcel dropped off, and return inspected—using the employer's system.

Qualifications

• Experience in customer service or office administration is preferred.
• Ability to follow approved guidance and avoid improvised solutions.
• Comfort with written communication and keeping clear case notes.

Responsibilities

• Review online return requests and check for an authorized label.
• Send approved instructions and record customer reports.
• Locate orders and labels, confirm delivery address, and resend when permitted.
• Explain steps without generating a label if not approved.
• Log case notes distinguishing label sent, parcel dropped off and return inspected.
• Do not issue new authorization or promise refunds.

Skills

Customer service

Remote work

Office administration

Attention to detail

Tools

Label portal

Order system

Job description

Hrstalentsolutions is seeking a Return Label Support Assistant to guide customers through the return label process, review online requests, verify available labels, and send approved instructions in a remote, flexible role.

You will locate the correct order, confirm delivery addresses, resend labels when permitted, and carefully log each case note—distinguishing label sent, parcel dropped off, and return inspected—using the employer's system.