Senior Nail Tech & Remote Training Lead

Placements24; Queenstown; À distance; NZD 45 000 - 60 000; Plein temps

Résumé du poste

Crowne Plaza Christchurch is looking for an Assistant Night Manager to oversee nightly Front Office operations, audit the day’s transactions, and ensure a smooth rollover to a new day. You will create a welcoming atmosphere and support the Night Manager and front office night team in essential duties.

You will handle guest complaints and inquiries, ensuring prompt attention and personalized service while staying prepared to train staff on emergency procedures and respond during crises,

Responsabilités

• Assist the Night Manager and the front office night team in night audit, reports and other duties.
• Attend to guest complaints, inquiries and requests. Refer problems to supervisor/manager as required.
• Work to ensure guests depart the hotel with a positive impression of hotel service.
• Train team members on emergency procedures and serve as a central communications point during emergency/crisis situations

Description du poste

Assistant Night Manager | Crowne Plaza Christchurch

Remote IHG

Job Description

**About us**
Crowne Plaza Christchurch is located in the heart of downtown Christchurch, right opposite Victoria Square and just a short walk from major attractions, including the Avon River, Town Hall, Art Gallery, Te Pae Conference Centre and the modern dining and shopping precincts.
Our Front Office department is the heart and centre of the hotel, and you could be joining this great team as an **Assistant Night Manager** with us!
As Assistant Night Manager you'll deliver this through managing all aspects of nightly Front Office operations. You'll be responsible for the auditing of the day's transactions and ensure a smooth and successful roll-over of the hotel to a new day. You'll also create the warm atmosphere that makes our guests feel at home in any location.

**Every day is different, but you'll mostly be** :

• Assist the Night Manager and the front office night team in night audit, reports and other duties.
• Attend to guest complaints, inquiries and requests. Refer problems to supervisor/manager as required. Work to ensure guests depart the hotel with a positive impression of hotel service.
• Respond to situations to ensure guests receive prompt attention and personal recognition.
• Train team members on emergency procedures and serve as a central communications point during emergency/crisis situations