Overnight Front Office Manager – Night Audit Lead

Placements24; Queenstown; Remote; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Full training provided

Accommodation discounts

Food & beverage discounts

Job summary

Crowne Plaza Christchurch is seeking an Assistant Night Manager to lead nightly Front Office operations, audit the day’s transactions, and ensure a smooth rollover to a new day while creating a warm guest experience.

You’ll support the Night Manager, manage night audit reports, handle guest inquiries, and train team members on emergency procedures, all while delivering outstanding service during overnight shifts from 11:00pm to 7:30am, including weekends.

Qualifications

• Strong attention to detail and communication skills.
• NZ General Managers Certificate (as listed).
• Experience with Opera or similar PMS is beneficial.
• Ability to deliver outstanding guest experience and follow health guidelines.

Responsibilities

• Assist the Night Manager and the front office night team in night audit, reports and other duties.
• Attend to guest complaints, inquiries and requests. Refer problems to supervisor/manager as required. Work to ensure guests depart the hotel with a positive impression of hotel service.
• Respond to situations to ensure guests receive prompt attention and personal recognition.
• Train team members on emergency procedures and serve as a central communications point during emergency/crisis situations

Skills

Attention to detail

Communication skills

Guest service

Safety awareness

Education

NZ General Managers Certificate

Tools

Opera PMS

Job description

Crowne Plaza Christchurch is seeking an Assistant Night Manager to lead nightly Front Office operations, audit the day’s transactions, and ensure a smooth rollover to a new day while creating a warm guest experience.

You’ll support the Night Manager, manage night audit reports, handle guest inquiries, and train team members on emergency procedures, all while delivering outstanding service during overnight shifts from 11:00pm to 7:30am, including weekends.