Night Auditor: Flexible Hours & Guest Focus

InterContinental Hotels Group; Linwood-Central-Heathcote Community; On-site; NZD 38,000 - 48,000; Full time

Benefits offered by this job

Full training provided

Accommodation and F&B discounts

Discount retail platform

Job summary

Crowne Plaza Christchurch, part of InterContinental Hotels Group, is seeking a Night Auditor to join the Front Office team in downtown Christchurch. You will welcome guests, perform night audit procedures, balance cash, and assist with inquiries and luggage, creating a warm, home-like atmosphere.

This 32-hour-per-week full-time role offers training and benefits. Strong guest service, problem-solving skills, and experience with Opera PMS are essential.

Qualifications

• Demonstrated ability to interact with customers, employees and third parties reflecting on the hotel, the brand and the Company.
• Problem solving abilities.
• Ability to work with hotel property management systems (Opera).
• Tertiary Qualification in Hotel Management, Front Office, or related field preferred.
• 2 years related experience or an equivalent combination of education and experience.

Responsibilities

• Complete night audit procedures as directed by the Night Manager and/or Assistant Night Manager.
• Support and drive any incremental revenue initiatives as required.
• Ensuring CSA compliance is understood and executed.
• Keeps abreast of all modifications to accounting policies and procedures.
• Accurately receive cash and operate Eftpos terminals.
• Settles all credit cards and balances.
• Process Night Audit streams and ensure all reports are printed and delivered in a timely and accurate fashion.
• Collate and balance daily work to be sent to the Accounts Department.
• Regularly communicate with Night Manager and Guest Experience Manager – Front Office maintaining good relations & improving team engagement.
• Responds to situations to ensure guests receive prompt attention and personal recognition throughout the hotel, including but not limited to any guest requests, processing and delivery of room service menu items, baggage requests, and newspaper deliveries.

Skills

Customer service

Problem solving

Teamwork

Education

Tertiary qualification in Hotel Management/Front Office

2 years related experience

Tools

Opera PMS

Job description

Crowne Plaza Christchurch, part of InterContinental Hotels Group, is seeking a Night Auditor to join the Front Office team in downtown Christchurch. You will welcome guests, perform night audit procedures, balance cash, and assist with inquiries and luggage, creating a warm, home-like atmosphere.

This 32-hour-per-week full-time role offers training and benefits. Strong guest service, problem-solving skills, and experience with Opera PMS are essential.