Night Operations Assistant Manager (Front Office)

Placements24; Queenstown; Remote; NZD 45.000 - 60.000; Vollzeit

Zusammenfassung

Crowne Plaza Christchurch is looking for an Assistant Night Manager to oversee nightly Front Office operations, audit the day’s transactions, and ensure a smooth rollover to a new day. You will create a welcoming atmosphere and support the Night Manager and front office night team in essential duties.

You will handle guest complaints and inquiries, ensuring prompt attention and personalized service while staying prepared to train staff on emergency procedures and respond during crises,

Aufgaben

• Assist the Night Manager and the front office night team in night audit, reports and other duties.
• Attend to guest complaints, inquiries and requests. Refer problems to supervisor/manager as required.
• Work to ensure guests depart the hotel with a positive impression of hotel service.
• Train team members on emergency procedures and serve as a central communications point during emergency/crisis situations

Jobbeschreibung

Crowne Plaza Christchurch is looking for an Assistant Night Manager to oversee nightly Front Office operations, audit the day’s transactions, and ensure a smooth rollover to a new day. You will create a welcoming atmosphere and support the Night Manager and front office night team in essential duties.

You will handle guest complaints and inquiries, ensuring prompt attention and personalized service while staying prepared to train staff on emergency procedures and respond during crises,