Remote Field Service Coordinator

Placements24; Queenstown; Hybrid; NZD 33,000 - 56,000; Full time

Benefits offered by this job

Fully remote

Home office stipend

Paid time off

Performance bonuses

Job summary

Placements24 is seeking a Remote Field Service Coordinator to oversee scheduling and dispatch of field technicians for installations, maintenance, and repairs. You will act as the main point of contact for technicians and customers, coordinating across regions and ensuring timely service delivery.

This fully remote role requires strong organizational, communication, and problem-solving skills, with the ability to multitask in a dynamic environment.

Qualifications

• Experience in coordination, dispatch or scheduling roles.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Able to work remotely with reliable internet.

Responsibilities

• Coordinate and schedule field service technicians for installations, maintenance, and repairs.
• Serve as the primary contact for technicians, providing support and information.
• Manage service requests and dispatch based on availability and skills.
• Track progress and ensure timely completion of service calls.
• Communicate appointment details to customers.
• Maintain records of service activities and equipment status.
• Prepare reports on operations and response times.
• Resolve scheduling conflicts and logistical challenges.
• Coordinate with sales and technical support to ensure seamless service.

Skills

Coordination

Dispatch coordination

Scheduling

Communication

Education

Matriculation certificate

Tools

Scheduling software

CRM systems

Job description

About the Role Our client, a leading provider of specialized equipment, is seeking a diligent and organized Remote Field Service Coordinator to manage their service operations from a distance. This fully remote role allows you to contribute to the efficient deployment and support of our field technicians across various regions, including those servicing **Queenstown, Eastern Cape**. You will be the central point of contact for scheduling, dispatching, and tracking service calls, ensuring timely and effective resolution of customer issues. The ideal candidate possesses excellent communication, organizational, and problem-solving skills, with a strong ability to multitask and manage a dynamic workload. This position requires a proactive approach to coordination and a commitment to maintaining high service standards. Joining this team means being an integral part of a supportive and results-oriented organization, managing operations remotely.

Key Responsibilities

• Coordinate and schedule field service technicians for installation, maintenance, and repair appointments.
• Act as the primary point of contact for field technicians, providing support and information.
• Manage service requests, ensuring efficient dispatching based on technician availability, location, and skill set.
• Track the progress of service calls and ensure timely completion of tasks.
• Communicate effectively with customers regarding appointment scheduling and updates.
• Maintain accurate records of service activities, technician assignments, and equipment status.
• Prepare reports on service operations, including performance metrics and response times.
• Identify and resolve scheduling conflicts and logistical challenges.
• Liaise with other departments, such as sales and technical support, to ensure seamless service delivery.

Requirements

• Proven experience in a coordination, dispatch, or scheduling role, preferably within a field service environment.
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Strong communication and interpersonal skills, capable of interacting professionally with technicians, customers, and internal staff.
• Proficiency in using scheduling software and CRM systems.
• Ability to multitask and manage a high volume of requests in a fast-paced environment.
• Strong problem-solving skills and a proactive approach to addressing issues.
• Must be comfortable working independently in a remote setting with a reliable internet connection.
• A matriculation certificate or equivalent qualification is required.
• Familiarity with the operational aspects of field service is a strong advantage.

Benefits

• An annual salary of R .
• Fully remote work arrangement, offering flexibility and work-life balance.
• Opportunity to contribute to the efficiency of a key operational function.
• Work within a supportive and collaborative team.
• Exposure to the industrial equipment sector.
• Contribution to a company focused on customer satisfaction.
• Allowance for home office setup and internet costs.
• Paid time off and potential for performance bonuses.