Work From Home – Remote Travel Assistance

Kim Luxe Travel; Queenstown; Remote; NZD 48,000 - 64,000; Full time

Benefits offered by this job

Work-from-home

Training & support

Growth opportunities

Industry discounts

Supportive remote team

Job summary

Kim Luxe Travel is seeking a Remote Travel Assistance professional to support clients as they plan, prepare for, and experience their trips. This 100% work-from-home role involves guiding customers, handling travel-related requests, and ensuring a seamless travel experience.

You will communicate clearly via email, phone, and messaging, coordinate reservations, and stay proactive with itinerary updates. Ideal candidates are organized, detail-oriented, and comfortable working independently with

Qualifications

• Excellent written and verbal communication.
• Customer service experience in travel, hospitality, or support.
• Highly organized, reliable, and detail oriented.
• Comfortable working independently in a remote environment.
• Quick learner with booking systems and digital tools.
• Passion for travel and helping others travel confidently.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Support travel reservations, itinerary updates, cancellations, and special requests.
• Provide guidance on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively reach out to clients.
• Address questions professionally to ensure a positive client experience.

Skills

Strong communication

Customer service

Organized

Detail-oriented

Independent in remote work

Fast learner

Travel enthusiasm

Tools

Booking systems

Travel industry software

Job description

Work From Home – Remote Travel Assistance

About the job Work From Home – Remote Travel Assistance

We are seeking a Remote Travel Assistance professional to support clients while they plan, prepare for, and experience their trips. In this work-from-home role, you will provide guidance, handle travel-related requests, and ensure clients feel supported every step of the way.

Key Responsibilities

• Assist clients remotely via email, phone, and messaging platforms
• Support travel reservations, itinerary updates, cancellations, and special requests
• Provide clear guidance on destinations, travel requirements, and agency processes
• Monitor upcoming trips and proactively reach out to clients when needed
• Address questions or concerns professionally, ensuring a positive client experience

Ideal Candidate

• Strong communication skills, both written and verbal
• Customer service experience (travel, hospitality, or support roles preferred)
• Highly organized, reliable, and detail-oriented
• Comfortable working independently in a remote environment
• Quick learner with the ability to adapt to booking systems and digital tools
• Enthusiastic about travel and helping others travel with confidence

What We Offer

• 100% work-from-home remote position
• Training and ongoing support
• Growth opportunities within a travel-focused company
• Access to travel-related perks and industry discounts
• Friendly, supportive remote team environment