Work From Home – Remote Travel Assistance

Kim Luxe Travel; Christchurch; Remote; NZD 40,000 - 55,000; Full time

Benefits offered by this job

Training provided

Growth opportunities

Travel-related perks

Job summary

Kim Luxe Travel is seeking a Remote Travel Assistance professional to support clients as they plan, prepare for, and experience their trips. This 100% work-from-home role involves guiding clients, handling travel-related requests, and ensuring a seamless, enjoyable experience.

You will assist remotely via email, phone, and messaging, coordinate reservations, provide destination guidance, and monitor trips to proactively assist clients.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience in travel, hospitality, or support roles.
• Highly organized, reliable, and detail oriented.
• Comfortable working independently in a remote environment.
• Quick learner with ability to adapt to booking systems and digital tools.
• Enthusiastic about travel and helping others travel with confidence.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms
• Support travel reservations, itinerary updates, cancellations, and special requests
• Provide guidance on destinations, travel requirements, and agency processes
• Monitor upcoming trips and proactively reach out to clients when needed
• Address questions or concerns professionally, ensuring a positive client experience

Skills

Strong communication

Customer service experience

Organized

Independent remote worker

Quick learner

Travel enthusiasm

Tools

Booking systems

Job description

Work From Home – Remote Travel Assistance

About the job Work From Home – Remote Travel Assistance

We are seeking a Remote Travel Assistance professional to support clients while they plan, prepare for, and experience their trips. In this work-from-home role, you will provide guidance, handle travel-related requests, and ensure clients feel supported every step of the way.

Key Responsibilities

• Assist clients remotely via email, phone, and messaging platforms
• Support travel reservations, itinerary updates, cancellations, and special requests
• Provide clear guidance on destinations, travel requirements, and agency processes
• Monitor upcoming trips and proactively reach out to clients when needed
• Address questions or concerns professionally, ensuring a positive client experience

Ideal Candidate

• Strong communication skills, both written and verbal
• Customer service experience (travel, hospitality, or support roles preferred)
• Highly organized, reliable, and detail-oriented
• Comfortable working independently in a remote environment
• Quick learner with the ability to adapt to booking systems and digital tools
• Enthusiastic about travel and helping others travel with confidence

What We Offer

• 100% work-from-home remote position
• Training and ongoing support
• Growth opportunities within a travel-focused company
• Access to travel-related perks and industry discounts
• Friendly, supportive remote team environment