Work From Home – Remote Travel Assistance

Kim Luxe Travel; Auckland; Remote; NZD 75,000 - 114,000; Full time

Benefits offered by this job

Training and onboarding

Growth opportunities

Travel discounts

Job summary

Kim Luxe Travel is hiring a Remote Travel Assistance professional to support clients as they plan, prepare for, and experience their trips. In this fully remote role, you will provide guidance, handle travel-related requests, and ensure clients feel supported every step of the way.

You will communicate across email, phone, and messaging platforms, assist with reservations and itinerary updates, and share trusted advice on destinations and requirements.

Qualifications

• Strong written and verbal communication skills.
• Experience in travel, hospitality or support roles preferred.
• Organized, reliable and detail oriented.
• Independent work in a remote environment.
• Able to adapt to booking systems and digital tools.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Support travel reservations, itinerary updates, cancellations, and special requests.
• Provide guidance on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively reach out to clients when needed.
• Address questions or concerns professionally, ensuring a positive client experience.

Skills

Communication skills

Customer service experience

Organization

Independent work

Learning agility

Travel enthusiasm

Tools

Booking systems

CRM systems

Job description

Work From Home – Remote Travel Assistance

About the job Work From Home – Remote Travel Assistance

We are seeking a Remote Travel Assistance professional to support clients while they plan, prepare for, and experience their trips. In this work-from-home role, you will provide guidance, handle travel-related requests, and ensure clients feel supported every step of the way.

Key Responsibilities

• Assist clients remotely via email, phone, and messaging platforms
• Support travel reservations, itinerary updates, cancellations, and special requests
• Provide clear guidance on destinations, travel requirements, and agency processes
• Monitor upcoming trips and proactively reach out to clients when needed
• Address questions or concerns professionally, ensuring a positive client experience

Ideal Candidate

• Strong communication skills, both written and verbal
• Customer service experience (travel, hospitality, or support roles preferred)
• Highly organized, reliable, and detail-oriented
• Comfortable working independently in a remote environment
• Quick learner with the ability to adapt to booking systems and digital tools
• Enthusiastic about travel and helping others travel with confidence

What We Offer

• 100% work-from-home remote position
• Training and ongoing support
• Growth opportunities within a travel-focused company
• Access to travel-related perks and industry discounts
• Friendly, supportive remote team environment