Work From Home – Remote Travel Assistance

Kim Luxe Travel; Hamilton; Remote; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Training and support

Growth opportunities

Travel-related perks and discounts

Remote team environment

Job summary

Kim Luxe Travel is seeking a Remote Travel Assistance specialist to support clients as they plan, prepare for, and experience trips. You will guide clients from initial planning through post-trip wrap-up, handling requests and ensuring a seamless experience from a home office.

The role emphasizes clear communication, organization, and the ability to work independently in a remote setup while providing knowledgeable travel guidance and proactive support.

Qualifications

• Excellent written and verbal communication.
• Experience in travel, hospitality, or support roles preferred.
• Highly organized, reliable, and detail-oriented.
• Able to work independently in a remote environment.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Support travel reservations, itinerary updates, cancellations, and special requests.
• Provide clear guidance on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively reach out to clients when needed.
• Address questions or concerns professionally, ensuring a positive client experience.

Skills

Communication skills

Customer service experience

Independence & time management

Detail-oriented

Tools

Booking systems

CRM software

Job description

Work From Home – Remote Travel Assistance

About the job Work From Home – Remote Travel Assistance

We are seeking a Remote Travel Assistance professional to support clients while they plan, prepare for, and experience their trips. In this work-from-home role, you will provide guidance, handle travel-related requests, and ensure clients feel supported every step of the way.

Key Responsibilities

• Assist clients remotely via email, phone, and messaging platforms
• Support travel reservations, itinerary updates, cancellations, and special requests
• Provide clear guidance on destinations, travel requirements, and agency processes
• Monitor upcoming trips and proactively reach out to clients when needed
• Address questions or concerns professionally, ensuring a positive client experience

Ideal Candidate

• Strong communication skills, both written and verbal
• Customer service experience (travel, hospitality, or support roles preferred)
• Highly organized, reliable, and detail-oriented
• Comfortable working independently in a remote environment
• Quick learner with the ability to adapt to booking systems and digital tools
• Enthusiastic about travel and helping others travel with confidence

What We Offer

• 100% work-from-home remote position
• Training and ongoing support
• Growth opportunities within a travel-focused company
• Access to travel-related perks and industry discounts
• Friendly, supportive remote team environment