Relief Cover Coordinator

Royal District Nursing Service New Zealand; Maungakiekie-Tāmaki; On-site; NZD 60,000 - 80,000; Full time

Job summary

Royal District Nursing Service New Zealand (RDNS NZ) seeks a Relief Cover Coordinator to manage same-day staff absences and arrange suitable relief staff, ensuring continuity of care and timely service delivery across our New Zealand homes and communities.

In this fast-paced role you’ll work with Support Workers, Service Coordinators and clients to minimise disruptions, maintain rosters, and document changes while delivering compassionate, client-focused service.

Qualifications

• Strong organisational and time management skills.
• Excellent verbal and written communication skills.
• Confident computer and data entry skills.
• Strong problem-solving and decision-making abilities.
• Ability to manage competing priorities and deadlines.
• Professional, empathetic and customer-focused approach.
• Ability to work effectively as part of a team while also working independently.

Responsibilities

• Coordinate and manage same-day staff replacement requirements.
• Receive and action unplanned support worker absences and sick leave notifications.
• Source suitable relief staff based on availability, skills, location, and client requirements.
• Communicate service changes, delays, or cancellations to clients in a timely and professional manner.
• Maintain accurate roster information and service records.
• Document staffing changes, communications, and service outcomes.
• Escalate unresolved staffing issues and service risks when required.
• Collaborate with Service Coordinators and the wider service delivery team to achieve positive client outcomes.

Skills

Organisational skills

Time management

Verbal communication

Written communication

Data entry

Problem solving

Teamwork & independence

Roster coordination

Tools

Computer literacy

Job description

National | Full-time (40 hours per week)

Join RDNS NZ and Make a Difference Every Day

At RDNS NZ, we are a trusted not-for-profit provider of home and community support services across New Zealand. Our mission is to support people to live independently and with dignity in their own homes.

We are seeking a highly organised and customer-focused Relief Cover Coordinator to join our Service Delivery team. This is a fast-paced and rewarding role where you'll play a critical part in ensuring our clients continue to receive quality care when unexpected staffing changes occur.

About the Role

As a Relief Cover Coordinator, you will be responsible for managing same-day support worker absences and arranging suitable relief staff to minimise service disruptions. You'll work closely with Support Workers, Service Coordinators, clients, and other stakeholders to ensure continuity of care and exceptional service delivery.

Key Responsibilities

• Coordinate and manage same-day staff replacement requirements.
• Receive and action unplanned support worker absences and sick leave notifications.
• Source suitable relief staff based on availability, skills, location, and client requirements.
• Communicate service changes, delays, or cancellations to clients in a timely and professional manner.
• Maintain accurate roster information and service records.
• Document staffing changes, communications, and service outcomes.
• Escalate unresolved staffing issues and service risks when required.
• Collaborate with Service Coordinators and the wider service delivery team to achieve positive client outcomes.

What We're Looking For

You're a solutions-focused coordinator who remains calm under pressure, communicates effectively with people from diverse backgrounds, and takes pride in delivering excellent service. You understand the importance of accuracy, responsiveness, and teamwork when supporting both clients and frontline staff.

• Strong organisational and time management skills.
• Excellent verbal and written communication skills.
• Confident computer and data entry skills.
• Strong problem-solving and decision-making abilities.
• Ability to manage competing priorities and deadlines.
• A professional, empathetic, and customer-focused approach.
• Ability to work effectively as part of a team while also working independently.

Highly Desirable

• Experience in rostering, scheduling, workforce coordination, healthcare administration, or customer service.
• Experience working in the health, aged care, disability, or community support sector.
• Familiarity with workforce management or rostering systems.
• Understanding of workforce compliance requirements

Why Join RDNS NZ?

• Meaningful work that directly supports vulnerable people within our communities.
• A collaborative and supportive team environment.
• Opportunities for professional development and growth.
• The chance to contribute to continuous improvement initiatives and service excellence.
• Work for a respected not-for-profit organisation committed to quality care and positive outcomes.

At RDNS NZ, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from people of all backgrounds.