IT Operations Lead

New Zealand Red Cross; Wellington; Hybrid; NZD 101,000 - 123,000; Full time

Benefits offered by this job

Five weeks annual leave

KiwiSaver employer contribution

Flexible working arrangements

Job summary

New Zealand Red Cross is seeking an IT Operations Lead to elevate service delivery and support across our people. You will oversee and manage service delivery for projects, collaborating with stakeholders to understand needs and drive solutions.

Lead continuous process improvements to ensure timely, effective outcomes in a flexible working environment. With a total remuneration package of NZD 111,757, plus KiwiSaver, you’ll join a values-driven team dedicated to humanitarian impact and

Qualifications

• 3+ years of experience in service delivery or similar roles.
• Excellent interpersonal and communication skills; stakeholder engagement.

Responsibilities

• Oversee and manage service delivery for various projects and operations.
• Collaborate with stakeholders to understand needs and drive solutions.
• Lead continuous process improvements to optimize service delivery.

Skills

Service delivery

People leadership

Agile/ITIL

Job description

NZRC offers a total remuneration approach of $111,757 for this role, which comprises of base salary as well as employer contribution to KiwiSaver. While remuneration rates are set to reflect that we are a humanitarian not for profit organisation, we believe our employee leave provision and flexible working arrangements, provide a highly rewarding work experience.

At New Zealand Red Cross, we're not delivering just any old IT, we're transforming how we serve people and communities across Aotearoa. We're looking for an IT Operations Lead to help us deliver impactful and effective support to our people

To be successful w e're looking for someone who’s:

Curious, collaborative, and ready to roll up their sleeves to help us deliver meaningful change.

A strong people leader who will implement and continuously improve our service delivery.

Willing to put their hands to the tools as needed to deliver results

Not afraid to muck in and put their hands on the tools to deliver great outcomes for our people.

A calm hand under pressure, who can manage multiple complex items on the go at the same time.

Got strong communication and customer service skills.

You'll be part of a team that’s values-driven, people-first, and just the right amount of quirky. You'll work across our business as usual services, as well as getting involved in the transition phase of a range of projects big and small helping us understand what's needed, why it matters, and how to make it happen. You'll be the bridge between projects and operations, making sure none of our work is thrown over the fence.

What you'll do:

Oversee and manage service delivery for various projects and operations.

Collaborate with stakeholders to understand needs and drive solutions.

Ensure timely and effective implementation of service improvements.

Lead continuous process enhancements to optimize service delivery.

What you'll bring:

3+ years of experience in service delivery or similar roles.

A talent for simplifying complexity and resolving issues efficiently.

Exceptional interpersonal and communication skills.

Proficiency with Agile, ITIL, or other relevant delivery frameworks.

A positive attitude with a steady approach under pressure.

Who you are:

A practical problem-solver who loves turning complexity into clarity.

Someone who's happiest when they're solving problems and creating awesome outcomes.

A clear communicator and relationship builder who can work across technical and non-technical teams.

A values-driven professional who wants their work to mean something.

About New Zealand Red Cross

New Zealand Red Cross is part of the world's largest humanitarian network, with over 13,000 members and employees dedicated to improving the lives of vulnerable people by mobilising the power of humanity and increasing community resilience.

Guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality, we support people in times of need and help strengthen their resilience.

We are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.

Why work with us?

At New Zealand Red Cross, you'll join a passionate and diverse team that values your contributions and shares your commitment to making a difference.

We are committed to represent the communities we serve, increasing diversity throughout our people and leadership, and creating a flexible and healthy work environment. Many roles offer flexible virtual/hybrid options to help our employees balance their personal and professional priorities.

Our benefits include:

• Five weeks annual leave
• Discounts on Southern Cross health insurance

We also encourage employee networks, including Takatāpui and Rainbow Network, Rōpū Hāpai Māori and the Sustainability Network, to foster connection and collaboration across our diverse workforce.

You must have the right to live and work in New Zealand to be considered for this job. Applications close at 5:00 pm on 10/11/2026