Community Support Worker

Qjumpers; Bay of Plenty; On-site; NZD 48,000 - 64,000; Full time

Job summary

Royal District Nursing Services (RDNS NZ) is seeking experienced Community Support Workers to assist a client with significant disability and highly complex medical needs in their home.

Responsibilities include personal care, monitoring health needs, following care plans, documentation, and escalation when required. Shifts include awake overnight and daytime hours, with full training and clinical support provided.

Qualifications

• Experience delivering care to clients with complex medical needs.
• Strong observation and communication skills.
• Ability to work independently in a client's home.
• Reliability and professionalism in all duties.

Responsibilities

• Provide personal care and daily living support.
• Monitor and respond to complex health needs.
• Follow client care plans and risk management procedures.
• Maintain accurate documentation and communication records.
• Escalate concerns according to procedures.
• Support client independence and community participation.

Skills

Observation

Communication

Problem-solving

Reliability

Education

Health & Wellbeing Level 3/4

Job description

Community Support Worker - Complex Care | Tauranga

Royal District Nursing Services (RDNS NZ) is seeking experienced and compassionate Community Support Workers to join a dedicated team supporting a client with significant disability and highly complex medical needs within their home environment.

This is a unique opportunity for support workers who are confident working independently, can respond appropriately to changing situations, and are committed to delivering high-quality, person-centred care. Comprehensive client-specific training, clinical support, and detailed care plans will be provided.

About the Role

You will be providing ongoing care to a client with complex medical and personal care requirements.

Available shifts include:

• Awake overnight (wake-over) shifts 10 hours Monday - Sunday
• Daytime support shifts 8 hours

Key responsibilities include:

• Providing personal care and daily living support
• Monitoring and responding to complex health needs
• Implementing client-specific care plans and risk management strategies
• Maintaining accurate documentation and communication records
• Recognising concerns and following established escalation pathways
• Supporting the client's independence, wellbeing, and community participation where appropriate

About You

To be successful in this role, you will:

• Be reliable, professional, and committed to providing exceptional care
• Be confident working independently within a client's home
• Have strong observation, communication, and problem-solving skills
• Be able to remain calm and make sound decisions in complex situations
• Understand the importance of following care plans, protocols, and escalation procedures
• Work collaboratively with family members, healthcare professionals, and the wider support team

Preferred Experience

• Previous experience supporting people with complex medical needs and disabilities
• Experience working with children or young people is highly desirable
• Level 3 or Level 4 Health and Wellbeing qualification (or equivalent) is preferred
• Experience with personal cares, mobility support, medication support, and complex health conditions would be advantageous

While experienced support workers are preferred, we also welcome applications from individuals who demonstrate the right attitude, reliability, and willingness to learn. Full training and ongoing support will be provided.

What We Offer

• Comprehensive induction and client-specific training
• Ongoing clinical and operational support
• Supportive team environment
• Meaningful work that makes a genuine difference in someone's life

If you are an experienced support worker looking for a rewarding role supporting a client with complex care requirements, we would love to hear from you.

RDNS NZ is committed to creating an inclusive workplace and welcomes applications from people of all backgrounds.