Clinical Quality Coordinator

Qjumpers; Auckland; Hybrid; NZD 90.000 - 120.000; Vollzeit

Zusammenfassung

RDNS is seeking a Clinical Quality Coordinator to lead clinical quality initiatives across Child Wellbeing, ACC, Disability Support Services Residential, and Home & Community portfolios. The role is Auckland-based in a hybrid setup (3 days in office, 2 days at home) and reports to the Quality, Risk and Compliance Manager.

You will partner with clinical and operational leaders to identify risks, strengthen practice, and improve service outcomes for vulnerable groups while ensuring compliance with

Qualifikationen

• Registration as a health professional in New Zealand with a current practising certificate.
• Registered Nurse preferred but other suitably registered health professionals will be considered.
• Experience in healthcare, disability support, community services, or child wellbeing.
• Experience in clinical quality, risk management, audits, governance, or quality improvement.

Aufgaben

• Provide clinical quality oversight across Child Wellbeing, ACC, Residential, and Community Support Services.
• Lead investigations into serious and significant incidents and review outcomes.
• Review incidents, complaints, audits, and quality data to identify trends and improvements.
• Support compliance with contractual, regulatory, and quality requirements.
• Monitor quality improvement plans and corrective actions across portfolios.
• Review high‑risk cases and propose mitigations for clinical and service risks.
• Contribute to clinical governance reporting and organisational quality initiatives.
• Support service development and growth through a strong quality and risk lens.

Ausbildung

Registered health professional with current practising certificate (NZ)

Registered Nurse preferred

Analytical thinking

Written communication

Collaborative cross-team work

Quality improvement experience

Risk management

Incident investigations

Jobbeschreibung

• Clinical, Counseling or School Psychologist

Are you an experienced clinical professional with a passion for quality, risk management, and improving outcomes for vulnerable children and people receiving disability and community support services?

We are seeking a Clinical Quality Coordinator to provide clinical quality leadership, oversight, and support across our Child Wellbeing, ACC, Disability Support Services Residential, and Home & Community Support Services portfolios.

This is a unique opportunity to influence clinical quality and continuous improvement at a national level, working collaboratively with operational and clinical leaders to identify risks, strengthen practice, and improve service outcomes.

About the Role

Reporting to the Quality, Risk and Compliance Manager, you will act as the clinical quality lead for our Child Wellbeing programme while providing broader quality oversight across ACC and Disability Support Services. This role is based at our Auckland, Penrose office in a hybrid environment with 3 days from office and 2 days from home.

Key Responsibilities

• Provide clinical quality oversight across Child Wellbeing, ACC, Residential, and Community Support Services.
• Lead and coordinate investigations into serious and significant incidents.
• Review incidents, complaints, audits, and quality data to identify trends and improvement opportunities.
• Support compliance with contractual, regulatory, and quality requirements.
• Monitor and support quality improvement plans and corrective actions.
• Review higher-risk cases and provide recommendations to reduce clinical and service risks.
• Contribute to clinical governance reporting and organisational quality initiatives.
• Support service development and growth through a strong quality and risk lens.

About You

To be successful in this role you will bring:

• Registration as a health professional in New Zealand with a current practising certificate (where applicable).
• Registered Nurse preferred, although other suitably registered health professionals will be considered.
• Experience within healthcare, disability support, community services, child wellbeing, or a comparable environment.
• Experience in clinical quality, risk management, incident investigations, audit, clinical governance, or quality improvement.
• Strong analytical skills with the ability to identify clinical, operational, and systemic risks.
• Experience reviewing clinical documentation, care plans, and risk assessments.
• Excellent written communication and report-writing skills.
• Ability to influence and work collaboratively across teams without direct management responsibility.

At RDNS, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

All applications are required to undergo Police Vetting and CYRAS checks.

Clinical Quality Coordinator Auckland - Auckland