Relief Cover Coordinator

Qjumpers; Auckland; On-site; NZD 55,000 - 75,000; Full time

Job summary

RDNS NZ in New Zealand is seeking a Relief Cover Coordinator to join our Service Delivery team. You will manage same-day staff absences and arrange relief staff to minimise disruptions, working with Support Workers, Service Coordinators, clients and other stakeholders to ensure continuity of care and high-quality service delivery.

This role requires strong organisational and communication skills, accuracy, responsiveness, and the ability to prioritise competing deadlines.

Qualifications

• Essential: highly organised with strong time management.
• Excellent verbal and written communication.
• Ability to work both independently and in a team.
• Experience in coordinating staff rostering desirable.

Responsibilities

• Coordinate and manage same-day staff replacement.
• Handle unplanned absences and sick leave notifications.
• Source relief staff based on availability, skills, location and client needs.
• Communicate service changes, delays or cancellations to clients.
• Maintain roster information and service records.
• Document staffing changes and service outcomes.
• Escalate unresolved staffing issues and service risks.
• Collaborate with Service Coordinators to achieve positive outcomes.

Skills

Organisational skills

Communication skills

Data entry skills

Problem solving

Time management

Customer focused

Teamwork

Tools

Rostering systems

Job description

Office and Administrative Support Worker

National | Full-time (40 hours per week)

Join RDNS NZ and Make a Difference Every Day

At RDNS NZ, we are a trusted not-for-profit provider of home and community support services across New Zealand. Our mission is to support people to live independently and with dignity in their own homes.

We are seeking a highly organised and customer-focused Relief Cover Coordinator to join our Service Delivery team. This is a fast-paced and rewarding role where you'll play a critical part in ensuring our clients continue to receive quality care when unexpected staffing changes occur.

About the Role

As a Relief Cover Coordinator, you will be responsible for managing same-day support worker absences and arranging suitable relief staff to minimise service disruptions. You'll work closely with Support Workers, Service Coordinators, clients, and other stakeholders to ensure continuity of care and exceptional service delivery.

Key Responsibilities

• Coordinate and manage same-day staff replacement requirements.
• Receive and action unplanned support worker absences and sick leave notifications.
• Source suitable relief staff based on availability, skills, location, and client requirements.
• Communicate service changes, delays, or cancellations to clients in a timely and professional manner.
• Maintain accurate roster information and service records.
• Document staffing changes, communications, and service outcomes.
• Escalate unresolved staffing issues and service risks when required.
• Collaborate with Service Coordinators and the wider service delivery team to achieve positive client outcomes.

What We're Looking For

You're a solutions-focused coordinator who remains calm under pressure, communicates effectively with people from diverse backgrounds, and takes pride in delivering excellent service. You understand the importance of accuracy, responsiveness, and teamwork when supporting both clients and frontline staff.

• Strong organisational and time management skills.
• Excellent verbal and written communication skills.
• Confident computer and data entry skills.
• Strong problem-solving and decision-making abilities.
• Ability to manage competing priorities and deadlines.
• A professional, empathetic, and customer-focused approach.
• Ability to work effectively as part of a team while also working independently.

Highly Desirable

• Experience in rostering, scheduling, workforce coordination, healthcare administration, or customer service.
• Experience working in the health, aged care, disability, or community support sector.
• Familiarity with workforce management or rostering systems.
• Understanding of workforce compliance requirements

Why Join RDNS NZ?

• Meaningful work that directly supports vulnerable people within our communities.
• A collaborative and supportive team environment.
• Opportunities for professional development and growth.
• The chance to contribute to continuous improvement initiatives and service excellence.
• Work for a respected not-for-profit organisation committed to quality care and positive outcomes.

At RDNS NZ, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from people of all backgrounds.

We look forward to hearing from you!

Relief Cover Coordinator • South Auckland - Auckland