Relationship Manager

Habit Health; Wellington; Hybrid; NZD 100,000 - 140,000; Full time

Benefits offered by this job

Volunteer leave

Wellbeing initiatives

Professional development

Team events

Corporate discounts

Job summary

Pacific Health Group is seeking a Relationship Manager to join our Wellington team and strengthen private client partnerships across New Zealand. You will combine strategic account management, business development, and customer success to enhance service delivery and client engagement.

In this highly visible role, you will work with operational and clinical teams to grow portfolios, deliver tailored workplace health solutions, and provide meaningful insights at business reviews.

Qualifications

• Experience in account/relationship management or business development in a healthcare setting.
• Proven ability to retain and grow customer portfolios.
• Experience managing enterprise or multi-site client relationships.
• Excellent communication and stakeholder engagement skills.
• Strong CRM management and data record-keeping practices.

Responsibilities

• Build and maintain long-term relationships with enterprise and national clients.
• Identify opportunities to grow existing accounts and increase service utilisation.
• Deliver onboarding experiences for new clients.
• Understand client objectives and provide tailored workplace health solutions.
• Lead regular business reviews with insights and recommendations.
• Maintain CRM records, pipeline visibility, and account plans.
• Partner with internal teams to ensure seamless service delivery.
• Represent the company professionally at meetings and events.
• Identify and pursue new business opportunities across New Zealand.

Skills

Account management

Relationship management

Business development

Healthcare experience

Communication skills

Stakeholder engagement

CRM management

Multi-platform tech

Commercial mindset

Enterprise clients

Tools

CRM systems

Data analytics tools

Job description

Introduction: Pacific Health Group is a leading provider of rehabilitation, healthcare, and workplace wellbeing services across Aotearoa. Through our family of brands, we partner with businesses, insurers, government agencies, and communities to deliver innovative health solutions that help people recover, thrive, and perform at their best.

We're looking for an experienced Relationship Manager to join our Wellington team and play a key role in strengthening and expanding our private client partnerships across New Zealand.

Description

About The Role

As our Relationship Manager, you'll be responsible for building and growing relationships with a diverse portfolio of private sector clients. Working closely with operational and clinical teams, you'll identify opportunities to enhance service delivery, increase client engagement, and support sustainable business growth.

This is a highly visible role that blends strategic account management, business development, and customer success. You'll become a trusted advisor to clients while helping organisations improve health, wellbeing, and workplace outcomes for their people.

Key Responsibilities

• Build and maintain strong, long-term relationships with enterprise and national clients
• Identify opportunities to grow existing accounts and increase service utilisation
• Deliver exceptional onboarding experiences for new clients
• Understand client business objectives and provide tailored workplace health solutions
• Lead regular business reviews and present meaningful insights and recommendations
• Maintain accurate CRM records, pipeline visibility, and account plans
• Partner with internal teams to ensure seamless service delivery
• Represent Pacific Health Group professionally across meetings, events, and stakeholder engagements
• Identify and pursue new business opportunities across New Zealand

About You

We're looking for someone who is commercially minded, people-focused, and passionate about creating lasting business partnerships. You'll bring:

• Proven experience in account management, relationship management, or business development in a healthcare setting
• A strong track record of retaining and growing customer portfolios
• Experience managing enterprise or multi-site client relationships
• Excellent communication and stakeholder engagement skills
• Strong organisational skills with disciplined CRM management practices
• Confidence working across multiple technology platforms and business systems
• The ability to balance customer advocacy with commercial outcomes
• Experience within healthcare, rehabilitation, occupational health, or wellbeing services is essential

Why Join Pacific Health Group?

At Pacific Health Group, people are at the centre of everything we do. We invest in our team and provide opportunities to develop, grow, and make a meaningful impact. What's in it for you?

• Wellington-based role with national reach and impact
• Ongoing professional development and career growth opportunities
• Volunteer leave to support causes that matter to you
• Wellbeing initiatives including annual flu vaccinations and EAP support
• Corporate discounts across a wide range of products and services
• A supportive, collaborative, and values-led culture
• Regular team events, recognition programmes, and workplace celebrations

Ready to Make an Impact?

If you're a relationship-focused professional who enjoys growing partnerships, identifying opportunities, and helping organisations achieve better health outcomes, we'd love to hear from you.