Regional Customer Support Specialist – Hybrid (NZ/AU/Pacific)

Tribe Group; Auckland; Hybrid; NZD 33,000 - 41,000; Full time

Benefits offered by this job

Hybrid working

Temporary assignment Dec–Feb 2027

Cross-market exposure

Job summary

Tribe Group is seeking a proactive customer service professional to support customers across New Zealand, Australia and Pacific markets. You will process orders, respond to enquiries and help resolve delivery, logistics and order-related issues while collaborating with Supply Chain, Logistics, Sales and Credit teams to ensure a smooth customer experience.

The role supports seasonal peaks, product launches and promotions, with hybrid working 3 days in the office and 2 days from home after initial

Qualifications

• Previous customer service experience, ideally within FMCG, logistics, supply chain or a similar environment.
• Confidence managing high volumes of customer enquiries and transactional processing.
• Strong communication, problem-solving and stakeholder management skills.
• Excellent attention to detail with the ability to learn new systems and processes quickly.
• A proactive, team-focused approach and confidence juggling multiple priorities.

Responsibilities

• Process customer orders, manage enquiries and help resolve delivery, logistics and order-related issues.
• Work closely with Supply Chain, Logistics, Sales and Credit teams to ensure a smooth customer experience.
• Join a busy customer service team supporting customers across New Zealand, Australia and Pacific markets.
• Support seasonal peaks, product launches, promotions and wider business initiatives.

Skills

Communication

Problem solving

Stakeholder management

Attention to detail

Team player

Job description

Tribe Group is seeking a proactive customer service professional to support customers across New Zealand, Australia and Pacific markets. You will process orders, respond to enquiries and help resolve delivery, logistics and order-related issues while collaborating with Supply Chain, Logistics, Sales and Credit teams to ensure a smooth customer experience.

The role supports seasonal peaks, product launches and promotions, with hybrid working 3 days in the office and 2 days from home after initial