Inbound Customer Care - Hybrid Casual Role

Probe CX; Auckland; Hybrid; NZD 30,000 - 39,000; Part time

Benefits offered by this job

Paid training

OTE bonus

Diverse environment

Mental health platform access

Career progression

Job summary

Probe CX NZ is growing and we are hiring casual Customer Service Representatives to support our online order customers. You will deliver friendly, prompt assistance, answer general enquiries and help with delivery updates. The role is onsite in Ellerslie with a hybrid roster and requires full NZ work rights.

During training on-site you’ll learn our systems and customer service standards. After training, you’ll work a hybrid schedule (8am-2am NZT) across Mon-Sun with potential to transition to

Qualifications

• Prior customer service experience is preferred but not essential.
• Ability to guide, support and convey information to a variety of people.
• Strong communication skills with the ability to listen and understand customer needs.
• A positive 'can do' attitude.

Responsibilities

• Deliver amazing customer experiences every time in a prompt and professional manner.
• Enter customer requests / queries online.
• Maintain accurate customer records.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Job description

Probe CX NZ is growing and we are hiring casual Customer Service Representatives to support our online order customers. You will deliver friendly, prompt assistance, answer general enquiries and help with delivery updates. The role is onsite in Ellerslie with a hybrid roster and requires full NZ work rights.

During training on-site you’ll learn our systems and customer service standards. After training, you’ll work a hybrid schedule (8am-2am NZT) across Mon-Sun with potential to transition to