Customer Service Representative

Tribe Group; Auckland; Hybrid; NZD 33,000 - 41,000; Full time

Benefits offered by this job

Hybrid working

Temporary assignment Dec–Feb 2027

Cross-market exposure

Job summary

Tribe Group is seeking a proactive customer service professional to support customers across New Zealand, Australia and Pacific markets. You will process orders, respond to enquiries and help resolve delivery, logistics and order-related issues while collaborating with Supply Chain, Logistics, Sales and Credit teams to ensure a smooth customer experience.

The role supports seasonal peaks, product launches and promotions, with hybrid working 3 days in the office and 2 days from home after initial

Qualifications

• Previous customer service experience, ideally within FMCG, logistics, supply chain or a similar environment.
• Confidence managing high volumes of customer enquiries and transactional processing.
• Strong communication, problem-solving and stakeholder management skills.
• Excellent attention to detail with the ability to learn new systems and processes quickly.
• A proactive, team-focused approach and confidence juggling multiple priorities.

Responsibilities

• Process customer orders, manage enquiries and help resolve delivery, logistics and order-related issues.
• Work closely with Supply Chain, Logistics, Sales and Credit teams to ensure a smooth customer experience.
• Join a busy customer service team supporting customers across New Zealand, Australia and Pacific markets.
• Support seasonal peaks, product launches, promotions and wider business initiatives.

Skills

Communication

Problem solving

Stakeholder management

Attention to detail

Team player

Job description

• Join a busy customer service team supporting customers across New Zealand, Australia and Pacific markets.
• Process customer orders, manage enquiries and help resolve delivery, logistics and order-related issues.
• Work closely with Supply Chain, Logistics, Sales and Credit teams to ensure a smooth customer experience.
• Support seasonal peaks, product launches, promotions and wider business initiatives.

About The Opportunity

• Join a busy customer service team supporting customers across New Zealand, Australia and Pacific markets.
• Process customer orders, manage enquiries and help resolve delivery, logistics and order-related issues.
• Work closely with Supply Chain, Logistics, Sales and Credit teams to ensure a smooth customer experience.
• Support seasonal peaks, product launches, promotions and wider business initiatives.

What You’ll Bring

• Previous customer service experience, ideally within FMCG, logistics, supply chain or a similar environment.
• Confidence managing high volumes of customer enquiries and transactional processing.
• Strong communication, problem-solving and stakeholder management skills.
• Excellent attention to detail with the ability to learn new systems and processes quickly.
• A proactive, team-focused approach and confidence juggling multiple priorities.

What’s on Offer

• 3-month temporary assignment from December 2026 through to the end of February 2027.
• Hybrid working with 3 days in the office and 2 days from home following initial training.
• Varied role supporting multiple markets, customer channels and business units.
• Collaborative team environment with strong exposure across customer service and supply chain.

Tribe is a group of specialist teams, each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.