Senior Support Analyst — Cloud, AI & Mentoring

Tribe; Auckland; On-site; NZD 95,000 - 125,000; Full time

Benefits offered by this job

Health and wellbeing benefits

Learning and development opportunities

People-first culture

Job summary

Tribe is seeking a Senior Support Analyst to join our Auckland team. You will tackle complex technical challenges and deliver outstanding customer experiences across cloud, infrastructure, and modern workplace environments.

As a mentor and escalation point, you will coach teammates, promote best practices, and help evolve our customers' technology strategies. Applicants should bring strong communication skills and a customer-first mindset, with a willingness to travel to client sites when

Qualifications

• Experience in an MSP or similar technical support environment.
• Strong Microsoft 365, cloud, networking, and troubleshooting skills.
• Knowledge of cybersecurity best practices.
• Excellent communication and customer service skills.
• Strong interpersonal and relationship-building skills, with a collaborative approach and a passion for mentoring and supporting others.
• Curiosity, adaptability, and enthusiasm for learning new technologies, including AI tools, automation platforms, and modern workplace solutions.
• A current NZ Restricted or Full Driver Licence, or the ability to independently travel to customer sites when reasonably required for the role.

Responsibilities

• Deliver exceptional support across diverse customer environments including cloud, infrastructure, networking and security.
• Act as a senior escalation point and mentor within the team.
• Partner with customers to maximize the value of technology investments and drive improvements.

Skills

MSP experience

Microsoft 365

Cloud

Networking

Troubleshooting

Cybersecurity

Communication

Customer service

Interpersonal skills

Mentoring

AI tools

Automation platforms

NZ Driver Licence

Job description

Tribe is seeking a Senior Support Analyst to join our Auckland team. You will tackle complex technical challenges and deliver outstanding customer experiences across cloud, infrastructure, and modern workplace environments.

As a mentor and escalation point, you will coach teammates, promote best practices, and help evolve our customers' technology strategies. Applicants should bring strong communication skills and a customer-first mindset, with a willingness to travel to client sites when