Regional Administrator (Fixed Term)

New Zealand Government Joba; Nelson; Hybrid; NZD 42,000 - 54,000; Part time

Job summary

Health New Zealand | Te Whatu Ora in Nelson invites applications for three fixed-term Regional Administrator roles (8 months, part-time). You will support the FIT for Symptomatic pathway and regional colonoscopy services by managing referrals, patient information and tracking systems.

You will contact patients by phone to explain next steps and work with clinical and administrative teams to improve timely access and equitable health outcomes across the region, supporting whānau throughout their

Qualifications

• Experience in administration roles and appointment coordination.
• Excellent attention to detail and computer skills.
• Strong communication and telephone manner.
• Ability to manage competing priorities and work to established processes.

Responsibilities

• Manage referrals, patient records and tracking systems accurately and efficiently
• Support the coordination and management of regional colonoscopy waitlists
• Proactively contact patients to explain processes, answer questions and support participation
• Record and monitor patient progress and outcomes
• Work closely with clinical and administrative teams across the region
• Help identify and address administrative barriers that may prevent patients from accessing care
• Contribute to equitable access and positive healthcare experiences for patients and whānau.

Skills

Administration

Attention to detail

Computer skills

Telephone manner

Communication skills

Organisation

Time management

Independent worker

Patient access support

Tools

Microsoft Office

Job description

Regional Administrators, Nelson Hospital, Fixed Term 8months, Part-time Meaningful work with direct patient impact - use your administration, organisation and communication skills to help patients access timely diagnostic care.Be part of a collaborative regional programme - work alongside clinical and administrative teams supporting the FIT for Symptomatic pathway and regional colonoscopy services.Health New Zealand | Te Whatu Ora is firmly grounded in the principlesof Te Tiriti o Waitangi and is committed to building a health system thatserves all New Zealanders.

About the Role

FIT for Symptomatic helps people with bowel symptoms get theright care sooner, using a simple home test to help identify those who may needfurther investigation.This is an administration role with a difference. Alongside managingreferrals, patient information and tracking systems, you will have regular telephonecontact with patients, helping them understand what happens next and supportingthem to stay engaged with their healthcare journey.Your work will contribute directly to improving patient participation,timely access to care and equitable health outcomes across the region.As a Regional Administrator, you will:

• Manage referrals, patient records and tracking systems accurately and efficiently
• Support the coordination and management of regional colonoscopy waitlists
• Proactively contact patients to explain processes, answer questions and support participation
• Record and monitor patient progress and outcomes
• Work closely with clinical and administrative teams across the region
• Help identify and address administrative barriers that may prevent patients from accessing care
• Contribute to equitable access and positive healthcare experiences for patients and whānau.

About the Team/Service/ Location

The FIT for Symptomatic and Colonoscopy programme is a regional service focused on supporting patients through their diagnostic pathway and improving access to timely care. Working as part of a collaborativeadministration team, you'll help coordinate referrals, maintain patientpathways, and engage directly with patients to support participation andequitable health outcomes. This role is part of the Nelson Marlborough region, theremay be potential for some home-based and flexible working depending on serviceneeds and your skills. You'll work closely with clinical and administrativeteams across the region, helping to make a real difference for patients andwhānau.For more information on living and working in Nelson click here

We are recruiting for three fixed-term positions until June 2027, working Monday toFriday, with occasional evening or weekend work as required. Two positions are0.7 FTE (28 hours per week), and one position is 0.6 FTE (24 hours per week).Please view the position description for furtherinformation.

About you

We are looking for someone who enjoys working with people,takes pride in getting the details right and can confidently manage competingpriorities.You will bring:

• Previous administration experience
• Excellent attention to detail and strongcomputer skills
• A warm, professional, empathetic and confidenttelephone manner
• Strong communication and relationship-buildingskills
• Excellent organisational and time-managementskills
• The ability to work independently whilefollowing established processes
• A genuine commitment to supporting patients andimproving access to healthcare.

For this role, you will bring: Previous administration experience Excellent attention to detail and computerskills A professional, empathetic and confident phonemanner Strong communication and relationship-buildingskills The ability to work independently whilefollowing established processes.

Applicants must be eligible to work in New Zealand orhold a valid NZ visa at the time of applying.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuringexcellent healthcare for the people of New Zealand. We embrace a workforce thatis diverse and inclusive so that we are better positioned to understand andservice our community. We welcome applications from our diverse Māori,Pacific, disabled, and rainbow communities.