Regional Administrator (Fixed Term)

South Island - Nelson / Marlborough Nelson; Nelson; On-site; NZD 36,000 - 48,000; Part time

Job summary

Health New Zealand | Te Whatu Ora in Nelson is recruiting three Regional Administrators for the Nelson Hospital on fixed-term contracts until June 2027.

These part-time roles (0.7 and 0.6 FTE) support FIT for Symptomatic pathways, manage referrals, patient information and waitlists, and provide telephone assistance to patients as they navigate care.

Join a collaborative regional team focused on timely access to diagnostic services and equitable health outcomes across the Nelson Marlborough region.

Qualifications

• Previous administration experience.
• Excellent attention to detail and strong computer skills.
• Professional, empathetic telephone manner.
• Strong communication and relationship-building skills.
• Ability to work independently while following established processes.
• Genuine commitment to supporting patients and improving access to healthcare.

Responsibilities

• Manage referrals, patient records and tracking systems accurately and efficiently
• Support the coordination and management of regional colonoscopy waitlists
• Proactively contact patients to explain processes, answer questions and support participation
• Record and monitor patient progress and outcomes
• Work closely with clinical and administrative teams across the region
• Help identify and address administrative barriers that may prevent patients from accessing care
• Contribute to equitable access and positive healthcare experiences for patients and whānau.

Skills

Administration

Attention to detail

Computer skills

Telephone manner

Communication skills

Time management

Teamwork

Job description

Regional Administrators, Nelson Hospital, Fixed Term 8months, Part-time

• Meaningful work withdirect patient impact - use youradministration, organisation and communication skills to help patientsaccess timely diagnostic care.
• Be part of acollaborative regional programme - work alongsideclinical and administrative teams supporting the FIT for Symptomaticpathway and regional colonoscopy services.

Health New Zealand | Te Whatu Ora is firmly grounded in the principlesof Te Tiriti o Waitangi and is committed to building a health system thatserves all New Zealanders.

About the Role

FIT for Symptomatic helps people with bowel symptoms get theright care sooner, using a simple home test to help identify those who may needfurther investigation.

This is an administration role with a difference. Alongside managingreferrals, patient information and tracking systems, you will have regular telephonecontact with patients, helping them understand what happens next and supportingthem to stay engaged with their healthcare journey.

Your work will contribute directly to improving patient participation,timely access to care and equitable health outcomes across the region.

As a Regional Administrator, you will:

• Managereferrals, patient records and tracking systems accurately and efficiently
• Supportthe coordination and management of regional colonoscopy waitlists
• Proactivelycontact patients to explain processes, answer questions and supportparticipation
• Recordand monitor patient progress and outcomes
• Workclosely with clinical and administrative teams across the region
• Helpidentify and address administrative barriers that may prevent patientsfrom accessing care
• Contributeto equitable access and positive healthcare experiences for patients andwhānau.

We arerecruiting for three fixed-term positions until June 2027, working Monday toFriday, with occasional evening or weekend work as required. Two positions are0.7 FTE (28 hours per week), and one position is 0.6 FTE (24 hours per week).

Please view the position description for furtherinformation.

About the Team/Service/ Location

The FIT for Symptomatic and Colonoscopy programme is aregional service focused on supporting patients through their diagnosticpathway and improving access to timely care. Working as part of a collaborativeadministration team, you'll help coordinate referrals, maintain patientpathways, and engage directly with patients to support participation andequitable health outcomes.

This role is part of the Nelson Marlborough region, theremay be potential for some home-based and flexible working depending on serviceneeds and your skills. You'll work closely with clinical and administrativeteams across the region, helping to make a real difference for patients andwhānau.

For more information on living and working in Nelson click here

About you

We are looking for someone who enjoys working with people,takes pride in getting the details right and can confidently manage competingpriorities.

You will bring:

• Previous administration experience
• Excellent attention to detail and strongcomputer skills
• A warm, professional, empathetic and confidenttelephone manner
• Strong communication and relationship-buildingskills
• Excellent organisational and time-managementskills
• The ability to work independently whilefollowing established processes
• A genuine commitment to supporting patients andimproving access to healthcare.

For this role, you will bring:

• Previous administration experience
• Excellent attention to detail and computerskills
• A professional, empathetic and confident phonemanner
• Strong communication and relationship-buildingskills
• The ability to work independently whilefollowing established processes.

Applicants must be eligible to work in New Zealand orhold a valid NZ visa at the time of applying.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuringexcellent healthcare for the people of New Zealand. We embrace a workforce thatis diverse and inclusive so that we are better positioned to understand andservice our community. We welcome applications from our diverse Māori,Pacific, disabled, and rainbow communities.

Job details

Job Reference:

Job Reference: R1N26-304

Location:

South Island - Nelson / Marlborough - Nelson