Records, Compliance & Graduation Manager

Auckland University of Technology; Auckland; On-site; NZD 93,000 - 114,000; Full time

Job summary

Auckland University of Technology (AUT) in Auckland invites applications for a fixed-term, full-time Records, Compliance & Graduation Manager. You will oversee student records, academic compliance and graduation services and lead a high-performing team at AUT’s City Campus.

The role spans improving processes, collaborating across faculties and professional services, and supporting student success. AUT values Te Tiriti, diversity, equity and outstanding service to students and staff.

Qualifications

• At least 3 years’ experience in a similar records or services role.
• Significant leadership in a service environment, including event management.
• In-depth knowledge of university processes, technology and data management.
• High standard of customer service to a broad range of stakeholders.
• Building strong relationships with internal and external stakeholders.

Responsibilities

• Oversee student records, academic compliance and graduation services.
• Lead a high-performing team and drive continuous improvement.
• Collaborate across the University to deliver exceptional outcomes for students.
• Influence university-wide initiatives and celebrate student success.

Skills

Leadership

Event management

University processes

Data management

Customer service

Stakeholder management

Job description

Records, Compliance & Graduation Manager

• Auckland University of Technology

Auckland University of Technology (AUT) is a young university with a strong focus on research-led teaching and an innovative, student-centric academic environment. Our mission is to produce great graduates who enter the workforce able to...

• Pivotal role in the delivery of our students’ experience and success
• Dynamic organisation!
• Fixed-term role based at AUT’s City Campus

Auckland University of Technology (AUT) is New Zealand's newest university and one of its most distinctive. Centred on students and grounded in knowledge that works, AUT is 5-star rated by QS, with more than 27,000 students and 4,000 staff based primarily across three Auckland campuses. It's a place of real opportunity, where the values of Pono, Tika and Aroha shape how talented, progressive people work together – and you'll feel that in the culture, in the collaboration and in the difference the work makes for students, communities and the world.

Our community is stronger because of the role Te Tiriti plays in how we operate, and because Māori and Pacific knowledge, leadership and contribution are central to who we are. We embrace diversity in all its forms and are proud to welcome people of all ethnicities, genders, sexual orientations, religious and political beliefs, socio-economic situations and accessibility needs.

AUT’s award-winning Student Services and Administration directorate is dedicated to delivering exceptional student-centred experiences across the entire learner journey, from enrolment through to graduation and beyond. Bringing together high-impact services in student administration, wellbeing and support, governance, systems, and operational delivery, the directorate works collaboratively with academic and professional teams to enable student success and institutional effectiveness. It offers professionals the opportunity to make a meaningful difference in a large, diverse university environment, combining purpose-led work, continuous improvement, and a strong focus on equity, service excellence and positive outcomes for students and staff.

We have a fixed-term, full-time opportunity for a motivated leader to join AUT in a pivotal role overseeing student records, academic compliance and graduation services. You'll lead a high-performing team, drive continuous improvement, and collaborate across the University to deliver exceptional outcomes for students. This is an opportunity to influence university-wide initiatives, shape service excellence, and play a key role in celebrating student success through graduation. In return, you'll enjoy a varied and rewarding portfolio, strong professional development opportunities, and the chance to make a meaningful impact within a student-centred organisation.

As a professional staff member at AUT, you’ll help our university thrive by improving services, supporting students and staff and driving practical improvements across our campuses. We’re looking for people with energy, curiosity and openness to new ideas who bring a collaborative, adaptable approach and contribute to a positive workplace culture.

You’ll also bring cultural humility and respect for Te Tiriti o Waitangi , Indigenous peoples and diverse communities. Experience supporting Indigenous, equity or inclusion-focused initiatives is highly valued.

To be successful in this role, you will have:

• At least 3 years’ experience in a similar role/field
• Significant leadership in a service environment, including experience with event management
• In-depth knowledge of university processes, technology and data management
• Flexibility, sound judgment and problem solving
• High standard of customer service to a broad range of stakeholders at all levels
• Building strong relationships with internal and external stakeholders

Along with your CV, please submit a cover letter which a) explains why this role (and AUT) is of interest, and b) addresses how you feel you meet some, or all, of thekey criterialisted above.

Please note: all applications must be submitted through the online application process on AUT’s careers website.

• Start Date: as soon as possible
• Salary Ranges | Ngā Utu: $93,000 - $114,000 per annum (dependent on experience and qualifications)

Job Reference | Tohutoro Mahi:96940

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