Records, Compliance & Graduation Manager

AUT; Auckland; Hybrid; NZD 93,000 - 114,000; Full time

Job summary

AUT is seeking a Records, Compliance & Graduation Manager to lead student records, academic compliance and graduation services from AUT's City Campus. You will manage a high‑performing team, implement improvements and collaborate across faculties to enhance student experience and outcomes.

This fixed-term, full‑time role offers the chance to influence university‑wide processes, support diverse student communities and celebrate student success through graduation.

Qualifications

• At least 3 years’ experience in a similar role/field.
• Significant leadership in a service environment, including event management.
• In-depth knowledge of university processes, technology and data management.
• Flexible, good judgement and problem solving.
• High standard of customer service to a broad range of stakeholders at all levels.
• Ability to build strong relationships with internal and external stakeholders.

Responsibilities

• Lead a high‑performing team delivering records, compliance and graduation services.
• Oversee student records, academic compliance and graduation activities.
• Drive continuous improvement and collaborate across the university.
• Contribute to strategic initiatives that enhance student experience and outcomes.

Skills

Leadership

Data management

Event management

Customer service

Stakeholder relations

Problem solving

Job description

Records, Compliance & Graduation Manager

• Unique and varied role
• Pivotal role in the delivery of our students’ experience and success
• Dynamic organisation!
• Fixed-term role based at AUT’s City Campus

Auckland University of Technology (AUT) is New Zealand's newest university and one of its most distinctive. Centred on students and grounded in knowledge that works, AUT is 5-star rated by QS, with more than 27,000 students and 4,000 staff based primarily across three Auckland campuses. It's a place of real opportunity, where the values of Pono, Tika and Aroha shape how talented, progressive people work together – and you'll feel that in the culture, in the collaboration and in the difference the work makes for students, communities and the world.

Our community is stronger because of the role Te Tiriti plays in how we operate, and because Māori and Pacific knowledge, leadership and contribution are central to who we are. We embrace diversity in all its forms and are proud to welcome people of all ethnicities, genders, sexual orientations, religious and political beliefs, socio-economic situations and accessibility needs.

AUT’s award-winning Student Services and Administration directorate is dedicated to delivering exceptional student-centred experiences across the entire learner journey, from enrolment through to graduation and beyond. Bringing together high-impact services in student administration, wellbeing and support, governance, systems, and operational delivery, the directorate works collaboratively with academic and professional teams to enable student success and institutional effectiveness. It offers professionals the opportunity to make a meaningful difference in a large, diverse university environment, combining purpose-led work, continuous improvement, and a strong focus on equity, service excellence and positive outcomes for students and staff.

We have a fixed-term, full-time opportunity for a motivated leader to join AUT in a pivotal role overseeing student records, academic compliance and graduation services. You'll lead a high-performing team, drive continuous improvement, and collaborate across the University to deliver exceptional outcomes for students. This is an opportunity to influence university-wide initiatives, shape service excellence, and play a key role in celebrating student success through graduation. In return, you'll enjoy a varied and rewarding portfolio, strong professional development opportunities, and the chance to make a meaningful impact within a student-centred organisation.

As a professional staff member at AUT, you’ll help our university thrive by improving services, supporting students and staff and driving practical improvements across our campuses. We’re looking for people with energy, curiosity and openness to new ideas who bring a collaborative, adaptable approach and contribute to a positive workplace culture.

You’ll also bring cultural humility and respect for Te Tiriti o Waitangi , Indigenous peoples and diverse communities. Experience supporting Indigenous, equity or inclusion-focused initiatives is highly valued.

To be successful in this role, you will have:

• At least 3 years’ experience in a similar role/field
• Significant leadership in a service environment, including experience with event management
• In-depth knowledge of university processes, technology and data management
• Flexibility, sound judgment and problem solving
• High standard of customer service to a broad range of stakeholders at all levels
• Building strong relationships with internal and external stakeholders

• Start Date: as soon as possible
• Salary Ranges | Ngā Utu: $93,000 - $114,000 per annum (dependent on experience and qualifications)

Job Reference | Tohutoro Mahi:96940

Reference # 96940

Location (s) City Campus

Employment type (s) Fixed term

Closes on 17 Nov 2026 23:55

Expertise Administration, Registry Services, Student Services