Receptionist / Office Assistant

Tompkins Wake; Rotorua; On-site; NZD 30,000 - 36,000; Part time

Benefits offered by this job

Modern central Rotorua office

Supportive team environment

Autonomy in day-to-day work

Job summary

Tompkins Wake in Rotorua is seeking a Receptionist/Office Assistant to create a welcoming, professional environment for clients, visitors and colleagues. You will be the first point of contact and provide essential administrative support to the team.

This part-time, permanent role offers variety, autonomy and the chance to contribute to a busy, collaborative office in central Rotorua.

Qualifications

• Experience in a reception, administration or office support role.
• Strong customer service focus and professional communication.
• Excellent organisational skills and attention to detail.
• Ability to manage competing priorities and adapt to change.

Responsibilities

• Provide a warm and professional front-of-house experience for clients and visitors.
• Answer incoming calls and manage general enquiries with confidence.
• Coordinate meeting rooms, catering and client hospitality.
• Manage courier deliveries and mail; keep reception area welcoming and tidy.
• Support day-to-day office operations and general admin tasks.
• Assist with onboarding, offboarding and office coordination activities.

Skills

Front desk experience

Customer service

Organisational skills

MS Office (Outlook/Word/Excel)

Tools

Microsoft Office Suite

Job description

Receptionist / Office Assistant

Rotorua | Permanent | Part Time (9:30am – 3:00pm)

From welcoming clients to coordinating office operations, this is an opportunity to play a pivotal role in a busy and rewarding environment.

At Tompkins Wake, we believe exceptional workplaces are built by exceptional people.

We’re looking for an organised, proactive and people focusedReceptionist / Office Assistantto join our Rotorua team and play a key role in creating a professional, welcoming and well-supported environment for both our clients and our people.

This is a varied, hands on role where no two days are the same.You'll be the first point of contact for clients and visitors, while also providing valuable support that helps our team operate smoothly and efficiently.

If you enjoy building relationships, take pride in delivering excellent service, and love being part of a collaborative team, we'd love to hear from you.

About the Role

As our Receptionist / Office Assistant, you'll play an important role in creating a welcoming, professional and well-organised environment for clients, visitors and colleagues alike.

Reception & Client Experience

• Providing a warm and professional front-of-house experience for clients and visitors
• Answering incoming calls and managing general enquiries with confidence and care
• Coordinating meeting rooms, catering arrangements and client hospitality
• Managing courier deliveries and incoming and outgoing mail
• Help maintain a welcoming, organised and professional reception area

Office & Administrative Support

• Assisting with day to day office operations and administrative support
• Keeping kitchens, communal areas and office spaces clean, stocked and organised
• Completing internal deliveries and general office errands
• Supporting meeting, seminar and event set-up and pack-down
• Assisting with scanning, binding, copying and other ad hoc administrative tasks
• Providing support with onboarding, offboarding and general office coordination activities

About you

You’ll bring:

• Previous experience in a reception, administration or office support role
• A strong customer service focus and professional communication style
• Excellent organisational skills and attention to detail
• The ability to manage competing priorities and adapt to changing demands
• A positive, can-do attitude and willingness to support the wider team
• Confidence using Microsoft Office applications, including Outlook, Word and Excel

Why Join Tompkins Wake?

At Tompkins Wake, our people matter. We work hard, support each other and genuinely enjoy what we do. You’ll be joining a firm that values collaboration, development and creating a workplace where people can thrive.

We offer:

• A supportive and inclusive team environment
• Variety and autonomy in your day to day work
• Opportunities to learn and grow
• A modern, professional office in central Rotorua
• The chance to be part of a firm doing exceptional work with great people