Receptionist - Emergency Department

CGR Services; Auckland; On-site; NZD 38,000 - 54,000; Part time

Job summary

Health New Zealand | Te Whatu Ora’s Waikato Hospital Emergency Department seeks a confident receptionist to join the clerical team on a fixed-term parental leave cover for 12 months at 0.8 FTE. You will deliver high-quality reception services and verify patient information with care and professionalism.

You will liaise with patients, whānau, caregivers and ED staff to ensure smooth operations, contributing to a positive workplace culture and ongoing quality improvements.

Qualifications

• Experience as a receptionist or in administration, preferably in a healthcare setting.
• Strong communication and interpersonal skills.
• A commitment to excellence and integrity in all interactions.
• A proactive approach to personal responsibility and well-being.
• The ability to handle shift work with stamina and enthusiasm.
• Outstanding customer service skills.

Responsibilities

• Deliver high-quality, customer-focused reception services.
• Accurately verify and input vital patient information.
• Liaise effectively with patients, whānau, caregivers, and healthcare professionals.
• Collaborate with ED clinical and clerical staff to ensure seamless operations.
• Contribute to a positive workplace culture and support ongoing quality improvements.

Skills

Communication skills

Interpersonal skills

Customer service

Shift work stamina

Job description

Waikato Hospital - Emergency Department

Fixed term for 12 months 0.8FTE

Parental leave cover

Shift work including some nights 4 shifts per week 64 hours per fortnight

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

Are you looking for a rewarding role in a dynamic environment? We are looking for a confident receptionist to join our dedicated clerical team in the Emergency Department (ED) at Waikato Hospital! This is a fixed term position to cover parental leave for 12 months.

Key responsibilities of the role:

• Deliver high-quality, customer-focused reception services.
• Accurately verify and input vital patient information.
• Liaise effectively with patients, whānau, caregivers, and healthcare professionals.
• Collaborate with ED clinical and clerical staff to ensure seamless operations.
• Contribute to a positive workplace culture and support ongoing quality improvements.

Click here to view the position description.

About the Team / Service

The ED Clerical team is committed to collectively delivering a quality, safe and accurate service along with treating all patients with dignity, respect, and compassion.

Together we build an effective team and participate in ongoing quality improvements as required. If the team is supporting each other then they will grow together, excellent communication is a vital part of this. Our success is driven by having shared accountability for healthy people, excellent care. This will enable you all to manage your health and wellbeing, to provide excellent care through smarter, innovative delivery.

About Hamilton

Waikato Hospital is a major regional hospital in Hamilton and is a leading tertiary teaching hospital located in Hamilton, New Zealand, serving as the regional hub for the Midland area, which includes the Waikato, Bay of Plenty, Lakes, Tairawhiti, and Taranaki districts.

With around 722 inpatient beds, 22 operating theatres, and a dedicated outpatient clinic and procedure centre, Waikato Hospital provides comprehensive hospital services, including radiology, laboratory, and pharmacy. As a major teaching hospital with affiliations to the University of Auckland, University of Waikato, and Wintec, it offers a dynamic learning environment and access to research opportunities.

The hospital is equipped with advanced diagnostic and treatment facilities located on the Waiora Waikato Hospital Campus, with both road and air ambulance support.

Hamilton, where Waikato Hospital is situated, is a vibrant city nestled alongside the scenic Waikato River, offering a perfect mix of nature and culture. Explore the stunning Hamilton Gardens, home to themed gardens from Italy to Asia, or visit the Waikato Museum to delve into the region's rich history.

The city also boasts the Hamilton Zoo, where you can walk through an aviary filled with native birds. Hamilton is a lively hub, with a variety of cafes, restaurants, and bars, along with events like rugby, cricket, and the famous National Agricultural Fieldays and Balloons over Waikato festival. With its vibrant atmosphere and proximity to outdoor adventures, Hamilton is an ideal place to live and work.

For more information on living and working in Waikato click here.

About you

Our ideal candidate will be able to demonstrate the following skills, experience and attributes:

• Previous experience as a receptionist or in administration, preferably in a healthcare setting.
• Strong communication and interpersonal skills.
• A commitment to excellence and integrity in all interactions.
• A proactive approach to personal responsibility and well-being.
• The ability to handle shift work with stamina and enthusiasm.
• Outstanding customer service skills.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand.

We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.

We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.