Emergency Department Administrator

North Island - Bay of Plenty Tauranga; Tauranga; On-site; NZD 34,440,000 - 44,083,000; Full time

Benefits offered by this job

Subsidised onsite hospital gym + Well–

Wellbeing programme

Discounted goods

Job summary

Health New Zealand | Te Whatu Ora is seeking casual Emergency Department administrators for Tauranga Hospital. You will provide high-quality administrative support to patients and staff, handling a fast-paced environment with a 24/7 roster, including weekends, public holidays and nights.

The role involves delivering accurate information, assisting families and health professionals, and joining a team focused on excellence in acute care and service delivery.

Qualifications

• Excellent customer service and interpersonal skills.
• Exceptional attention to detail and strong computer skills.
• Ability to work well under pressure with minimal supervision.
• Customer service philosophy and a quality focus.
• Be proactive, energetic and adaptable.
• Highly effective communicator and complex problem solver.
• Willing to work a 24/7 rotating roster including weekends, public holidays and nights.

Responsibilities

• Provide high quality, accurate administration and customer service support to patients, families, health professionals and other customers.
• Support the Emergency Department to achieve best practice acute care standards, quality care and performance outcomes.

Skills

Excellent customer service

Interpersonal skills

Attention to detail

Pressure management

Team player

Tools

Computer skills

Job description

• Must be available for weekends, public holidays and night shifts when rostered
• Subsidised onsite hospital gym + Wellbeing programme + Discounted goods

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to building a health system that serves all New Zealanders.

About the Role

Are you bored with 9 to 5 work? Are you looking to make a difference in peoples lives and looking for flexibility and variety? This role could be for you!

We are currently seeking highly experienced administrators to join the Emergency Department at Tauranga Hospital. We have a casual position available. The role requires you to work a 24/7 roster which can include weekends, public holidays and night shifts.

The Emergency Department is the gateway into the hospital and usually the start of a patient's experiences in the hospital. The successful applicant will be responsible for the provision of high quality, accurate administration and customer service support to patients, families, health professionals and all other external and internal customers.

The Emergency Department administrators are an integral part of our clinical team supporting the service to achieve best practice acute care standards, quality care and performance outcomes.

About the Location

Health New Zealand | Te Whatu Ora, Hauora a Toi Bay of Plenty is spread across a vast geographical area and centred across two hospitals based in Tauranga and Whakatāne. We serve a population of approximately 308,000 for the major population centres of Tauranga, Katikati, Te Puke, Whakatāne, Kawerau and Ōpōtiki. Hauora a Toi Bay of Plenty is one of the Bay of Plentys largest employers with over 4500 staff.

To learn more about living and working in the Bay of Plenty, click here .

About you

We are looking for someone with:

• Excellent customer service and interpersonal skills
• Exceptional attention to detail skills and excellent computer skills.
• Ability to work well under pressure with minimal supervision.
• A customer service philosophy and a quality focus
• Be proactive, energetic, and adaptable
• Highly effective communicator and complex problem solver
• Be able to work a 24/7 rotating roster including weekends, public holidays, and nights
• If you are someone who likes to be part of a team and work in a fast paced, ever-changing environment, this could be the role for you.

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our Māori, Pacific, disabled, and rainbow communities.

Please note, we will be reviewing applications when received and may proceed with the recruitment process, before the closing date of this advert.

Job details

Job Reference:

Job Reference: TAU03051

Location:

North Island - Bay of Plenty - Tauranga

Job type:

Job type: Casual

Expertise:

Non-clinical - Administration - Administration