Receptionist / Administrator

Ti Rakau OMS; Howick; Presencial; NZD 32.000 - 41.000; Tempo parcial

Benefícios oferecidos por esta vaga

No late nights

Resumo da vaga

Ti Rakau Oral & Maxillofacial Surgery in Pakuranga Medical Centre, Auckland, is seeking a friendly, organised admin/ receptionist to join the team. You will be the first point of contact for patients and referring dentists, manage bookings, and coordinate communications between surgeons, staff and patients.

The role covers reception, appointment management, invoicing, and claims processing in a busy clinic.

Qualificações

• Experience in reception or administration, ideally in healthcare settings.
• Xero knowledge or invoicing experience preferred.
• Familiarity with medical terminology and practice management software – Elixir is an advantage.
• Experience with ACC claims, insurer portals (such as Southern Cross) or hospital bookings is an advantage, but training will be provided.
• Confident, caring and professional communication style.

Responsabilidades

• Greet patients and manage the front desk, phones and emails in a prompt & professional manner.
• Managing appointment scheduling, confirmation, cancellations and recalls.
• Coordinate communications between surgeons, clinical staff and patients.
• Liaise with hospitals & anaesthetist for GA surgeries arrangement.
• Prepare quotes and explain procedures and fees clearly.
• Follow up insurer pre-approvals, ACC or 3rd party payment claims.
• Managing correspondence, filing and general administrative tasks.
• Prepare and send invoices using Xero.
• Processing payments, invoices, and daily banking.
• Follow up overdue accounts and related account matters.
• Process and follow up ACC invoicing and private health insurer claims.

Conhecimentos

Reception experience

Administrative skills

Communication skills

Attention to detail

Team player

Ferramentas

Xero

Elixir (practice management)

Descrição da vaga

Ti Rakau Oral & Maxillofacial Surgery is a specialist surgical practice based at Pakuranga Medical Centre.

Our surgeons provide wisdom tooth surgery, dental implants, oral pathology, jaw surgery and jaw joint treatment. We are growing and looking for another friendly, organised & reliable person to join our close-knit team in a fast-paced environment commencing in Jan 2027.

The role

This is a varied front-of-house and administration role. You will be the first point of contact for our patients and referring dentists, and you will play a key part in keeping our surgeons' schedules and patient journeys running smoothly.

Reception and patient care

Greet patients and manage the front desk, phones and emails in a prompt & professional manner

Managing appointment scheduling, confirmation, cancellations and recalls

Coordinate communications between surgeons, clinical staff and patients

Liaise with hospitals & anaesthetist for general anaesthetic (GA) surgeries arrangement

Prepare quotes and explain procedures and fees clearly

Follow up insurer pre-approvals, ACC or 3rd party payment claims

Managing. Correspondence, filing and general administrative tasks

Invoicing and claims

Prepare and send invoices using Xero

Processing payments, invoices, and daily banking

Follow up overdue accounts and related account matters

Process and follow up ACC invoicing and private health insurer claims

About you

Experience in reception or administration, ideally in healthcare, dental or medical settings

Xero knowledge or invoicing experience is preferred

Familiarity with medical terminology and practice management software - Elixir is an advantage

Experience with ACC claims, insurer portals (such as Southern Cross) or hospital bookings is also an advantage, but not essential, as training will be provided

Confident, caring and professional communication style

Strong attention to detail, and strong willingness to learn mindset

Able to work calmly in a busy environment and a strong team player

Legally entitled to work in New Zealand

Fluent in English, with preferably Cantonese, Mandarin or any other Asian language as a strong bonus, so we can support our diverse patient community

What we offer

A supportive, friendly team and a professional clinic environment

Training and the opportunity to develop your skills in healthcare administration

No late nights or weekend

Salary commence with qualifications & experience

Hours of Work

3 days per week, weekday only; 8:00am - 4:00pm

Applications close by 30 Nov 2026