Dental Receptionist / Front Office Coordinator

Dental World Panmure; Maungakiekie-Tāmaki; On-site; NZD 42,000 - 56,000; Full time

Benefits offered by this job

KiwiSaver employer contributions

4 weeks paid annual leave

Full training

Job summary

Aotearoa New Zealand Association of Social Workers is seeking a confident Receptionist / Front Office Coordinator to warmly welcome clients, handle calls, manage appointments, and support the front desk with administrative tasks.

The role emphasizes strong communication, English proficiency, and a customer-centric mindset, with a clear path into a Treatment Coordinator role and a supportive team culture.

Qualifications

• Excellent communication skills, both in person and on the phone.
• Strong English speaking and writing ability.
• Confident in making cold calls and following up leads.
• Strong computer and administration skills.
• Comfortable talking to new people and not shy.
• Natural sales and customer-service mindset.
• Warm, friendly, and enjoys helping people.
• Organised, reliable and able to multitask.

Responsibilities

• Welcoming patients and making them feel comfortable and looked after.
• Answering calls and managing appointments.
• Making outbound calls and following up potential patients.
• Speaking confidently with new and existing patients.
• Helping patients understand their treatment options and next steps.
• Following up enquiries and converting them into appointments.
• Managing patient records and general administration.
• Using computers and dental practice software.
• Supporting the dental team and keeping the front office running smoothly.
• Building genuine relationships with patients and making them feel like part of the family.

Skills

Communication

Phone handling

Sales mindset

Customer service

Organization

Multitasking

Tools

Practice management software

Job description

We are looking for a confident, well-spoken and people-focused person to join our team as a Receptionist / Front Office Coordinator. This is not just a traditional reception role. We are looking for someone who enjoys talking to people, is comfortable picking up the phone, following up leads and making customers feel genuinely welcomed and cared for.

Key responsibilities

Welcoming patients and making them feel comfortable and looked after

Answering calls and managing appointments

Making outbound calls and following up potential patients

Speaking confidently with new and existing patients

Helping patients understand their treatment options and next steps

Following up enquiries and converting them into appointments

Managing patient records and general administration

Using computers and dental practice software

Supporting the dental team and keeping the front office running smoothly

Building genuine relationships with patients and making them feel like part of the family

About you

Excellent at communicating, both in person and on the phone

Excellent spoken and written English

Confident making cold calls and following up leads

Strong computer and administration skills

Comfortable talking to new people and is not shy

Natural sales and customer-service mindset

Warm, friendly and genuinely enjoys helping people

Organised, reliable and able to multitask

Takes pride in creating an excellent customer experience

Must already have the right to work in New Zealand

Full paid training

A clear career pathway into a Treatment Coordinator role

KiwiSaver employer contributions on top of your hourly rate

Four weeks paid annual leave

A supportive team environment

The opportunity to develop strong sales, communication and healthcare skills