Healthcare Front Desk & Admin Specialist (3 days/wk)

Ti Rakau OMS; Howick; On-site; NZD 32,000 - 41,000; Part time

Benefits offered by this job

No late nights

Job summary

Ti Rakau Oral & Maxillofacial Surgery in Pakuranga Medical Centre, Auckland, is seeking a friendly, organised admin/ receptionist to join the team. You will be the first point of contact for patients and referring dentists, manage bookings, and coordinate communications between surgeons, staff and patients.

The role covers reception, appointment management, invoicing, and claims processing in a busy clinic.

Qualifications

• Experience in reception or administration, ideally in healthcare settings.
• Xero knowledge or invoicing experience preferred.
• Familiarity with medical terminology and practice management software – Elixir is an advantage.
• Experience with ACC claims, insurer portals (such as Southern Cross) or hospital bookings is an advantage, but training will be provided.
• Confident, caring and professional communication style.

Responsibilities

• Greet patients and manage the front desk, phones and emails in a prompt & professional manner.
• Managing appointment scheduling, confirmation, cancellations and recalls.
• Coordinate communications between surgeons, clinical staff and patients.
• Liaise with hospitals & anaesthetist for GA surgeries arrangement.
• Prepare quotes and explain procedures and fees clearly.
• Follow up insurer pre-approvals, ACC or 3rd party payment claims.
• Managing correspondence, filing and general administrative tasks.
• Prepare and send invoices using Xero.
• Processing payments, invoices, and daily banking.
• Follow up overdue accounts and related account matters.
• Process and follow up ACC invoicing and private health insurer claims.

Skills

Reception experience

Administrative skills

Communication skills

Attention to detail

Team player

Tools

Xero

Elixir (practice management)

Job description

Ti Rakau Oral & Maxillofacial Surgery in Pakuranga Medical Centre, Auckland, is seeking a friendly, organised admin/ receptionist to join the team. You will be the first point of contact for patients and referring dentists, manage bookings, and coordinate communications between surgeons, staff and patients.

The role covers reception, appointment management, invoicing, and claims processing in a busy clinic.