Reception & Admin Support Specialist

Your Way | Kia Roha; Hamilton; Hybrid; NZD 45,000 - 55,000; Full time

Benefits offered by this job

Professional development

Birthday leave

Staff discount card

Employee assistance programme

Supportive and inclusive environment

Job summary

Your Way | Kia Roha is seeking an Enquiries and Team Support in Hamilton. This full-time role combines phone enquiries, reception duties, and practical office support, helping callers and visitors find information and ensuring a professional, welcoming experience.

You will coordinate travel, events, meetings, and office supplies while supporting local operations and collaborating with colleagues across locations in a friendly, confidential environment.

Qualifications

• Experience in reception, telephone-based customer service, administration, or team support.
• Strong written and verbal communication skills.
• Excellent organisation, time management, and attention to detail.
• Ability to manage competing priorities and remain calm under interruptions.
• Experience with digital systems and administrative processes.
• Confidence using Microsoft Office and learning new technology, including AI.

Responsibilities

• Respond to incoming telephone calls and enquiries, providing helpful information or connecting people with the appropriate person or service.
• Welcome and assist visitors, creating a professional and inclusive reception experience.
• Provide consistent customer service across phone, email, text, and in-person interactions.
• Support the day-to-day operation of the local office.
• Coordinate travel bookings, accommodation, events, appointments, and meeting arrangements.
• Help manage meeting rooms, stationery, office supplies, and printed resources.
• Support fleet administration, property maintenance, cleaning coordination, and health and safety requirements.
• Act as a local ICT Champion by coordinating and escalating basic technology issues.
• Participate in shared administrative responsibilities across the wider team.
• Maintain tidy, safe, and welcoming shared office spaces.
• Provide additional meeting and administrative support where required.
• Be confident using AI tools safely, ethically, and effectively in daily practice.

Skills

Reception

Customer service

Communication

Organization

Time management

AI tools

Tools

Microsoft Office

ICT systems

Job description

Your Way | Kia Roha is seeking an Enquiries and Team Support in Hamilton. This full-time role combines phone enquiries, reception duties, and practical office support, helping callers and visitors find information and ensuring a professional, welcoming experience.

You will coordinate travel, events, meetings, and office supplies while supporting local operations and collaborating with colleagues across locations in a friendly, confidential environment.