Enquiries and Team Support – Te Ara Taurima

Your Way | Kia Roha; Hamilton; Hybrid; NZD 45,000 - 55,000; Full time

Benefits offered by this job

Professional development

Birthday leave

Staff discount card

Employee assistance programme

Supportive and inclusive environment

Job summary

Your Way | Kia Roha is seeking an Enquiries and Team Support in Hamilton. This full-time role combines phone enquiries, reception duties, and practical office support, helping callers and visitors find information and ensuring a professional, welcoming experience.

You will coordinate travel, events, meetings, and office supplies while supporting local operations and collaborating with colleagues across locations in a friendly, confidential environment.

Qualifications

• Experience in reception, telephone-based customer service, administration, or team support.
• Strong written and verbal communication skills.
• Excellent organisation, time management, and attention to detail.
• Ability to manage competing priorities and remain calm under interruptions.
• Experience with digital systems and administrative processes.
• Confidence using Microsoft Office and learning new technology, including AI.

Responsibilities

• Respond to incoming telephone calls and enquiries, providing helpful information or connecting people with the appropriate person or service.
• Welcome and assist visitors, creating a professional and inclusive reception experience.
• Provide consistent customer service across phone, email, text, and in-person interactions.
• Support the day-to-day operation of the local office.
• Coordinate travel bookings, accommodation, events, appointments, and meeting arrangements.
• Help manage meeting rooms, stationery, office supplies, and printed resources.
• Support fleet administration, property maintenance, cleaning coordination, and health and safety requirements.
• Act as a local ICT Champion by coordinating and escalating basic technology issues.
• Participate in shared administrative responsibilities across the wider team.
• Maintain tidy, safe, and welcoming shared office spaces.
• Provide additional meeting and administrative support where required.
• Be confident using AI tools safely, ethically, and effectively in daily practice.

Skills

Reception

Customer service

Communication

Organization

Time management

AI tools

Tools

Microsoft Office

ICT systems

Job description

Enquiries and Team Support – Te Ara Taurima

One role. Many ways to make a difference

Phones, front desk and everything that keeps our office moving

This is a full-time permanent role based in Hamilton.

We currently have an exciting opportunity for an Enquiries and Team Support team member to join our supportive and dedicated team of front-line ambassadors.

This varied, people-focused role combines telephone-based enquiries, in-person reception, and practical office support. As a key first point of contact for Your Way | Kia Roha, you'll help callers and visitors find the right information or service while creating a professional, welcoming, and positive experience.

Alongside the phone and reception responsibilities, you'll provide hands-on support to keep the office running smoothly, including coordinating travel, appointments, events, meeting spaces, supplies, fleet administration, and property requirements.

We're looking for someone calm, capable, and approachable who enjoys helping people, notices what needs doing, and follows tasks through. You'll be organized, comfortable balancing competing priorities, and confident communicating in person and across phone, email, and text. You'll also be comfortable using Microsoft programmes and digital systems and working collaboratively with colleagues across different locations.

As an Enquiries and Team Support team member for Your Way | Kia Roha, you will:

• Respond to incoming telephone calls and enquiries, providing helpful information or connecting people with the appropriate person or service.
• Welcome and assist visitors, helping create a professional and inclusive reception experience.
• Provide consistent customer service across phone, email, text, and in-person interactions.
• Support the smooth day-to-day operation of the local office.
• Coordinate travel bookings, accommodation, events, appointments, and meeting arrangements.
• Help manage meeting rooms, stationery, office supplies, first aid kits, brochures, and printed resources.
• Support local fleet administration, property maintenance, cleaning coordination, and health and safety requirements.
• Act as a local ICT Champion by coordinating and escalating basic technology issues.
• Participate in shared and rotational administration responsibilities across the wider team.
• Maintain tidy, safe, and welcoming shared office spaces.
• Provide additional meeting and administrative support where required.
• Be confident using AI tools safely, ethically, and effectively in daily practice.

To be successful in this role, you will have:

• Experience in reception, telephone-based customer service, administration, or team support, and confidence responding to a range of telephone enquiries and helping people find the right information or support.
• A professional, welcoming, and helpful approach to visitors and callers.
• Strong written and verbal communication skills.
• Excellent organisation, time management, and attention to detail.
• The ability to manage competing priorities and frequent interruptions while remaining calm and responsive.
• Initiative and a practical approach to supporting the day-to-day needs of an office.
• Experience working across documentation, digital systems, and administrative processes.
• Confidence using Microsoft Office programmes and learning new technology, including the safe and effective use of AI.
• The ability to work independently while contributing to a collaborative and distributed team.
• Flexibility to participate in shared responsibilities and provide support where it is most needed.
• A commitment to confidentiality, health and safety, inclusion, and the values of Your Way | Kia Roha.

What’s on offer:

• Supportive and Inclusive environment, we value your opinion!
• Opportunities for professional development
• Employee assistance programme available for staff
• Take a day of leave for your Birthday!
• Staff discount card for use at a range of retailers

About Your Way | Kia Roha:

Your Way | Kia Roha is a nationally recognised Not-for-profit organisation supporting people in their communities from Whangarei to Invercargill. We have been providing support to people and their whanau for over 40 years.

Moemoea | Vision

Disabled people thriving, living the lives they choose in their communities.

Enabling innovative community solutions by and with disabled people

• Rangatiratanga | Self-Leadership: Choice and control over decisions builds on the mana of every individual.
• Manawatoa | Courageous: Innovative, aspirational, and bold in our actions
• Whanaungatanga |Connection: Relationships matter, we work together with whānau and others.
• Kohitanga | Inclusion: Everyone is included and respected for who they are.
• Kaitiakitanga | Guardianship: Sustain and respect the mauri | life force of those we work with.

Your Way | Kia Rohais an equal opportunity employer; we strive to attract and maintain a diverse workforce across the country. As an organisation we are committed to providing a working environment that embraces and values diversity and inclusiveness and ensuring a positive culture for people to work in.

We encourage applications from people with a lived experience of disability or who are close family members of people with disability. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Applicants for this position must have the legal rights to work in New Zealand.