Frontline Customer Care Specialist

Placements24; Queenstown; On-site; NZD 48,000 - 62,000; Full time

Benefits offered by this job

Medical aid contributions

Professional development opportunities

Supportive team environment

Job summary

Placements24 is seeking a diligent Customer Service Associate to join our Queenstown team. You will be the frontline contact, handling inquiries, providing information on products and procedures, and guiding customers with a professional and friendly approach.

The ideal candidate has strong communication, problem-solving, and data-entry skills, with a willingness to work full-time at the Queenstown office. A high school diploma is required and training will be provided.

Qualifications

• Experience in a customer service or admin role preferred.
• Strong verbal and written communication skills.
• Ability to build rapport with customers.
• Proficient with data entry and basic computer tasks.
• Available to work full-time at Queenstown office.

Responsibilities

• Handle inbound customer calls, emails, and walk-in inquiries effectively.
• Provide accurate information about products, services, and procedures.
• Troubleshoot customer issues and work toward resolutions.
• Process customer requests, orders, or applications accurately.
• Maintain and update customer records in the database.
• Escalate complex issues to the supervisor or department.
• Contribute to team goals and performance metrics.
• Adhere to company policies and service level agreements.

Skills

Customer service

Communication skills

Data entry

Multitasking

Interpersonal skills

Professional demeanor

Education

High school diploma

Tools

Microsoft Office

CRM software

Job description

Placements24 is seeking a diligent Customer Service Associate to join our Queenstown team. You will be the frontline contact, handling inquiries, providing information on products and procedures, and guiding customers with a professional and friendly approach.

The ideal candidate has strong communication, problem-solving, and data-entry skills, with a willingness to work full-time at the Queenstown office. A high school diploma is required and training will be provided.