On-Site Community Engagement Specialist

Placements24; Queenstown; On-site; NZD 39,000 - 52,000; Full time

Benefits offered by this job

Salary reflective of role

Medical expenses coverage

Provident fund

Professional development

Generous paid time off

Office in Queenstown

Job summary

Placements24 in Queenstown, Eastern Cape, is seeking a Customer Engagement Officer for on-site community work. You will build relationships with community members and stakeholders and ensure they are informed and involved in initiatives.

The role requires strong communication, event planning, and collaborative teamwork. You will organize meetings, collect feedback, and help deliver programs that improve local outcomes.

Qualifications

• 3+ years of experience in community engagement, public relations, customer service, or related field.
• Excellent communication, interpersonal, and presentation skills.
• Proven ability to build rapport and trust within diverse community groups.
• Strong organizational and event management skills.
• Proficiency in using communication tools and basic office software.
• Passion for community development and social impact.
• Ability to work independently and as part of a team.
• Experience in the non-profit sector is an advantage.

Responsibilities

• Develop and implement strategies to engage with community members and stakeholders.
• Serve as primary contact for inquiries, feedback, and concerns from the community.
• Organize and facilitate community meetings, workshops, and information sessions.
• Communicate program updates, successes, and opportunities to relevant parties.
• Collect and analyze feedback to identify areas for improvement in engagement strategies.
• Maintain accurate records of interactions and engagement activities.
• Collaborate with internal teams to ensure cohesive messaging and program delivery.
• Represent our client at community events and local forums.

Skills

Communication

Public relations

Customer service

Stakeholder engagement

Presentation skills

Tools

Office software

Job description

Placements24 in Queenstown, Eastern Cape, is seeking a Customer Engagement Officer for on-site community work. You will build relationships with community members and stakeholders and ensure they are informed and involved in initiatives.

The role requires strong communication, event planning, and collaborative teamwork. You will organize meetings, collect feedback, and help deliver programs that improve local outcomes.