Public Sector Inbound Call Centre Pro – Palmerston North

Madisonrecruitment; Manawatū-Whanganui; Sur place; NZD 41 000 - 44 000; Plein temps

Avantages offerts par ce poste

Two weeks paid training

Career extension opportunities

Office-based in Palmerston North

Résumé du poste

Madisonrecruitment is seeking a Customer Service Representative for a government agency in Palmerston North. This full-time role involves a high-volume inbound contact centre, delivering accurate information and resolving enquiries with empathy and professionalism. Start date is 24 November 2026.

Two weeks of paid training with 20 hours per week; post-training minimum 25 hours per week, on a 7-day roster. Pay is $29.90 per hour plus 8% holiday pay, rising to $31.90 after 10pm, with potential

Qualifications

• Must have working rights in New Zealand.
• Experience in contact centre or customer service.
• Clear communication and empathy.
• Able to work across a seven-day roster.
• Office-based role in Palmerston North.

Responsabilités

• Answering inbound calls from members of the public.
• Providing accurate information and resolving customer enquiries.
• Recording customer interactions and updating internal systems.
• Managing conversations with professionalism, empathy, and patience.
• Escalating complex matters to the appropriate teams.

Connaissances

Inbound calls

Customer service

Communication skills

Empathy

Multi-tasking

Outils

CRM software

Description du poste

Madisonrecruitment is seeking a Customer Service Representative for a government agency in Palmerston North. This full-time role involves a high-volume inbound contact centre, delivering accurate information and resolving enquiries with empathy and professionalism. Start date is 24 November 2026.

Two weeks of paid training with 20 hours per week; post-training minimum 25 hours per week, on a 7-day roster. Pay is $29.90 per hour plus 8% holiday pay, rising to $31.90 after 10pm, with potential