Hybrid Customer Service Advisor - Growth & Training

Waka Kotahi NZ Transport Agency; Palmerston North; Hybrid; NZD 56,000 - 68,000; Full time

Benefits offered by this job

KiwiSaver

Training & development

Career progression

Job summary

Waka Kotahi NZ Transport Agency in Palmerston North is seeking a Customer Service Representative to deliver outstanding support via inbound calls and email. You will provide timely advice and contribute to a positive customer experience, working in a busy contact centre with ongoing coaching.

Key traits include a passion for service, strong communication, adaptability, and comfort with learning new systems.

Qualifications

• A passion for delivering outstanding customer service
• Great communication skills and energetic attitude
• An ability to flex and adapt in a fast paced environment
• An innovative approach to problem solving and working smarter
• Experience working in a Contact Centre
• Tech-savvy with the ability to learn new systems quickly
• Great attention to detail and ability to retain complex information
• Willingness to learn and high level of computer literacy
• Knowledge of Te Ao Māori and Te Tiriti o Waitangi in the public sector

Responsibilities

• Deliver outstanding service to customers through inbound phone-based support and email interactions.
• Provide timely and accurate advice and contribute to a positive customer experience.
• Support training and coaching as part of onboarding and ongoing development.

Skills

Customer service

Communication

Problem solving

Adaptability

Contact Centre experience

Tech-literate

Attention to detail

Computer literacy

Te Ao Māori knowledge

Treaty of Waitangi awareness

Job description

Waka Kotahi NZ Transport Agency in Palmerston North is seeking a Customer Service Representative to deliver outstanding support via inbound calls and email. You will provide timely advice and contribute to a positive customer experience, working in a busy contact centre with ongoing coaching.

Key traits include a passion for service, strong communication, adaptability, and comfort with learning new systems.