Customer Service Specialist - Hybrid, Growth & Training

New Zealand Government; Palmerston North; Hybrid; NZD 56,000 - 68,000; Full time

Benefits offered by this job

Hybrid work model

Training and progression to Senior CSR

Great employee benefits

Job summary

NZ Transport Agency (NZTA) in Palmerston North is seeking a Customer Service Representative to deliver outstanding service via phone and email. You will join a highly engaged team, learn quickly, and progress toward Senior CSR with increased remuneration.

The roles are permanent full time with a starting salary of $62,192 NZD plus KiwiSaver. Training is provided, and a hybrid office/home working arrangement is available where suitable.

Qualifications

• A passion for delivering outstanding customer service.
• Great communication skills and energetic attitude.
• Ability to flex and adapt in a fast paced environment.
• Problem solving and working smarter.
• Experience working in a Contact Centre.
• Tech-savvy with the ability to learn new systems quickly.
• Strong attention to detail and willingness to learn Te Reo Maori (where applicable).

Responsibilities

• Deliver outstanding service to customers through inbound phone-based support and email interactions.
• Provide timely and accurate advice and positively impact customer experience.
• Participate in comprehensive training and ongoing coaching to build confidence and capability.
• Work in Palmerston North contact centre with rotating shift patterns.

Skills

Customer service

Communication skills

Adaptability

Problem solving

Tech-savvy

Job description

NZ Transport Agency (NZTA) in Palmerston North is seeking a Customer Service Representative to deliver outstanding service via phone and email. You will join a highly engaged team, learn quickly, and progress toward Senior CSR with increased remuneration.

The roles are permanent full time with a starting salary of $62,192 NZD plus KiwiSaver. Training is provided, and a hybrid office/home working arrangement is available where suitable.