Hybrid Customer Service Specialist — Growth & Training

New Zealand Transport Agency; Palmerston North; Híbrido; NZD 56 000 - 68 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

KiwiSaver

Training & development

Progression to Senior CSR

Excellent employee benefits

Resumo da oferta

New Zealand Transport Agency (NZTA) is expanding its Palmerston North Contact Centre and seeks customer-focused individuals who genuinely care about helping people. In this permanent full-time role, you will handle inbound phone-based support and email queries, delivering timely, accurate advice to improve the customer experience.

We offer hybrid working, comprehensive training, and opportunities to progress to Senior CSR with increased remuneration.

Qualificações

• A passion for delivering outstanding customer service.
• Great communication skills and energetic attitude.
• Ability to adapt in a fast-paced environment.
• Innovative approach to problem solving.
• Experience in a Contact Centre; tech-savvy and quick learner.
• Strong attention to detail and ability to retain complex information.
• Willingness to learn and high computer literacy.

Responsabilidades

• Deliver inbound phone-based support and email interactions with customers.
• Provide timely and accurate advice to enhance the customer experience.
• Be part of comprehensive training and ongoing coaching for capability development.
• Work in the Palmerston North contact centre and contribute to team success.

Conhecimentos

Customer service

Communication

Problem solving

Tech-savvy

Attention to detail

Computer literacy

Descrição da oferta de emprego

New Zealand Transport Agency (NZTA) is expanding its Palmerston North Contact Centre and seeks customer-focused individuals who genuinely care about helping people. In this permanent full-time role, you will handle inbound phone-based support and email queries, delivering timely, accurate advice to improve the customer experience.

We offer hybrid working, comprehensive training, and opportunities to progress to Senior CSR with increased remuneration.