Public Sector Customer Service Specialist (Palmerston North)

Madisonrecruitment; Palmerston North; Sur place; NZD 41 000 - 44 000; Plein temps

Résumé du poste

Madisonrecruitment is seeking customer service superstars to support a busy government agency in a high-volume inbound contact centre in Palmerston North. With a 24 November 2026 start date, this is a long-term, stable role offering career development and meaningful service to New Zealanders.

Whether you bring direct contact centre experience or transferable customer service skills from hospitality, retail, or administration, you will be welcomed.

Qualifications

• Strong verbal and written communication skills.
• Customer service experience in a contact centre, hospitality, retail, reception, tourism, administration, or similar role.
• Calm, empathetic and solutions-focused approach.
• Confidence using technology and learning new systems quickly.
• Strong attention to detail and ability to manage multiple tasks.
• Flexibility to work across a seven-day roster.

Responsabilités

• Answering inbound calls from members of the public.
• Providing accurate information and resolving customer enquiries.
• Recording customer interactions and updating internal systems.
• Managing conversations with professionalism, empathy, and patience.
• Navigating multiple systems while speaking with customers.
• Escalating complex matters to the appropriate teams.
• Delivering excellent customer outcomes in a fast-paced environment.

Connaissances

Strong verbal and written comms

Customer service experience

Calm empathetic approach

Solutions-focused mindset

Tech-savvy and quick learner

Attention to detail

Multitasking ability

Team player

Description du poste

Madisonrecruitment is seeking customer service superstars to support a busy government agency in a high-volume inbound contact centre in Palmerston North. With a 24 November 2026 start date, this is a long-term, stable role offering career development and meaningful service to New Zealanders.

Whether you bring direct contact centre experience or transferable customer service skills from hospitality, retail, or administration, you will be welcomed.