Property Management & Real Estate Operations Assistant

Aotearoa New Zealand Association of Social Workers; Henderson Valley; On-site; NZD 42,000 - 60,000; Full time

Job summary

SHUB Group is seeking a hands-on Property Management & Real Estate Operations Assistant in Auckland. You will assist across inspections, tenant relations, contractor coordination, and CRM updates, gaining practical experience in rent roll growth, leasing, and property management systems.

Ideal candidates are reliable, organized, and comfortable working in the field with diverse communities. A current NZ driver license is required and you will travel between properties and sites as needed.

Qualifications

• Experience in property management or real estate operations preferred.
• Reliable and professional dealing with tenants and contractors.
• Comfortable driving between properties and sites in Auckland.

Responsibilities

• Conduct routine property inspections and prepare inspection reports with photographs.
• Identify maintenance, presentation and tenancy issues and report them to the Property Manager.
• Organise and attend rental property viewings.
• Coordinate access with tenants for inspections, maintenance and contractors.
• Communicate with tenants regarding routine matters and elevate issues where required.
• Assist with tenant applications and screening, including checking documentation and references.
• Assist with tenant onboarding and end-of-tenancy administration.
• Assist with tenancy paperwork and bond lodgement/refund documentation.
• Assist with rent ledger and tenant account administration, including rent payments, water charges and outstanding balances.
• Maintain accurate tenant and property information.

Skills

Communication skills

Organised

Detail-oriented

Field work

People skills

Tools

CRM software

Property management systems

Job description

Property Management & Real Estate Operations Assistant

This is a hands-on position in Property Management & Real Estate Operations where no two days are necessarily the same. You could be inspecting a rental property, meeting a tenant, attending a renovation site, checking work completed by a contractor, helping prepare a property for an open home, installing sales signage, assisting with a property viewing or updating property management systems. You will gain practical experience across property management, rent roll growth, leasing and tenant relationships, property inspections, maintenance and contractor coordination, renovation and project coordination, real estate sales support, open-home operations, client and community relationships, and property management and CRM systems.

Key responsibilities

Conduct routine property inspections and prepare inspection reports with photographs

Identify maintenance, presentation and tenancy issues and report them to the Property Manager

Organise and attend rental property viewings

Coordinate access with tenants for inspections, maintenance and contractors

Communicate with tenants regarding routine matters and elevate issues where required

Assist with tenant applications and screening, including checking documentation and references

Assist with tenant onboarding and end-of-tenancy administration

Assist with tenancy paperwork and bond lodgement/refund documentation

Assist with rent ledger and tenant account administration, including rent payments, water charges and outstanding balances

Maintain accurate tenant and property information

About you

Reliable, punctual and trustworthy

Filipino language would be an advantage

Professional and confident dealing with people

Friendly and approachable

Organised and highly attentive to detail

A good written and verbal communicator

Comfortable working with people from different cultural backgrounds

Comfortable working independently and under direction

Practical, hands-on and willing to get out in the field

Comfortable driving between different properties and sites

Hold a current New Zealand Full or Restricted Driver Licence

About us

SHUB Group is a growing real estate business with a diverse team with capability across English, Mandarin/Chinese, Filipino, Hindi, Punjabi and Gujarati. Our objective is to substantially grow our property management rent roll, while the Director is also becoming increasingly involved in the sales side of the business.

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