Programme Training Lead

MAS - Medical Assurance Society; Wellington; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Income protection insurance

6% KiwiSaver

Job summary

MAS - Medical Assurance Society in New Zealand is seeking an experienced Systems Training Lead for a 12-month fixed-term contract, to design and deliver learning that builds confidence and adoption across the business. You will partner with change, delivery, technology and business teams to create workshops, job aids, e-learning and train-the-trainer networks, enabling successful system implementation.

Based in Auckland or Wellington, you will travel to sites as needed and support business

Qualifications

• Extensive experience delivering training for system implementations or large-scale change initiatives.
• Strong facilitation, communication and stakeholder engagement skills.
• Ability to translate complex system changes into practical, user-friendly learning experiences.

Responsibilities

• Developing and delivering a comprehensive training strategy aligned to programme milestones and business readiness needs.
• Designing practical, role-based training for new systems and processes.
• Creating engaging learning materials, including workshops, job aids, e-learning and quick reference guides.
• Facilitating training sessions across the organisation, both virtually and in person.
• Establishing and supporting a train-the-trainer and champion network.
• Partnering with business leaders, SMEs, Change Managers and Delivery teams to support successful adoption.
• Monitoring training effectiveness and continuously improving learning solutions based on feedback and outcomes.

Skills

Facilitation

Stakeholder engagement

Instructional design

Adult learning

Learning solutions

Tools

Duck Creek

Smart COMM

CRM

Policy administration systems

Job description

About the Company

We're a New Zealand owned insurance and investment company with a difference. As a mutual, we're owned by our Members and make meaningful contributions to our community through our charitable foundation. At MAS, you'll join a team that's:

• Motivated to make a difference
• Focused on delivering high quality outcomes for our Members
• Guided by our values: Make a difference, In it together and Own it, do it
• Supportive, inclusive and committed to helping each other succeed
• Looked after with a range of benefits including Health and Life insurance, Income Protection Insurance and 6% KiwiSaver

About the Role

Lead the learning behind one of MAS's biggest transformation programmes. We're looking for an experienced Systems Training Lead (on a 12 month fixed term basis) to help bring that change to life by designing and delivering engaging learning experiences that build confidence, capability and adoption across the business. This is an exciting opportunity to make a real impact as part of a significant business transformation while working alongside change, delivery, technology and business teams. This role can be based in either our Auckland or Wellington Office.

Responsibilities

• Developing and delivering a comprehensive training strategy aligned to programme milestones and business readiness needs
• Designing practical, role-based training for new systems and processes
• Creating engaging learning materials, including workshops, job aids, e-learning and quick reference guides
• Facilitating training sessions across the organisation, both virtually and in person
• Establishing and supporting a train-the-trainer and champion network
• Partnering with business leaders, SMEs, Change Managers and Delivery teams to support successful adoption
• Monitoring training effectiveness and continuously improving learning solutions based on feedback and outcomes

Qualifications

Extensive experience delivering training for system implementations, transformation programmes or large-scale business change initiatives.

Required Skills

• Strong facilitation, communication and stakeholder engagement skills
• Experience designing learning solutions using a variety of formats and tools
• A solid understanding of adult learning principles and instructional design methodologies
• The ability to translate complex system changes into practical, user-friendly learning experiences

Preferred Skills

• Experience working within insurance, financial services or similar regulated environments would be highly regarded
• Exposure to platforms such as Duck Creek, Smart COMM, CRM or policy administration systems is an advantage

We will be actively reviewing applications as they are received and may begin interviewing during the advertising period. Applications may close early if we identify a suitable candidate, so we encourage interested applicants to apply as soon as possible.