Programme Training Lead

Medical Assurance Society NZ; Wellington; On-site; NZD 120,000 - 160,000; Full time

Benefits offered by this job

Health and Life insurance

Income Protection Insurance

KiwiSaver

Job summary

Medical Assurance Society NZ in Wellington is seeking a Programme Training Lead to guide learning behind the Nexus Transformation Programme. This 12-month fixed-term role focuses on designing and delivering engaging learning that builds confidence, capability and adoption across the business.

You will partner with Change Managers, Delivery teams and SMEs to create practical, role-based training and a train-the-trainer network, delivering sessions both virtually and in person.

Qualifications

• Extensive experience delivering training for system implementations or large-scale change.
• Strong facilitation and stakeholder engagement skills.
• Experience designing learning solutions across formats and tools.
• Solid understanding of adult learning principles and instructional design.
• Ability to translate complex system changes into practical learning experiences.
• Experience in insurance or financial services environments is advantageous.
• Exposure to platforms such as Duck Creek, Smart COMM, CRM.

Responsibilities

• Developing and delivering a comprehensive training strategy aligned to programme milestones.
• Designing practical, role-based training for new systems and processes.
• Creating engaging learning materials, including workshops, job aids, e-learning and quick reference guides.
• Facilitating training sessions across the organisation, both virtually and in person.
• Establishing and supporting a train-the-trainer and champion network.
• Partnering with business leaders, SMEs, Change Managers and Delivery teams to support successful adoption.
• Monitoring training effectiveness and continuously improving learning solutions based on feedback and outcomes.

Skills

Training delivery

Facilitation

Stakeholder engagement

Instructional design

Adult learning

Tools

Duck Creek

Smart COMM

CRM

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Medical Assurance Society NZ – Wellington Central, North Island

Auckland or Wellington

12-Month Fixed Term Contract

People Team | Nexus Transformation Programme

Lead the learning behind one of MAS's biggest transformation programmes

At MAS, we're investing in the future of our business through the Nexus Programme, introducing new technology and ways of working that will transform how we support our Members. We're looking for an experienced Programme Training Lead (on a 12 month fixed term basis) to help bring that change to life by designing and delivering engaging learning experiences that build confidence, capability and adoption across the business.

This is an exciting opportunity to make a real impact as part of a significant business transformation while working alongside change, delivery, technology and business teams.

What you'll be doing

Developing and delivering a comprehensive training strategy aligned to programme milestones and business readiness needs

Designing practical, role-based training for new systems and processes

Creating engaging learning materials, including workshops, job aids, e-learning and quick reference guides

Facilitating training sessions across the organisation, both virtually and in person

Establishing and supporting a train-the-trainer and champion network

Partnering with business leaders, SMEs, Change Managers and Delivery teams to support successful adoption

Monitoring training effectiveness and continuously improving learning solutions based on feedback and outcomes

What you'll bring

Extensive experience delivering training for system implementations, transformation programmes or large-scale business change initiatives

Strong facilitation, communication and stakeholder engagement skills

Experience designing learning solutions using a variety of formats and tools

A solid understanding of adult learning principles and instructional design methodologies

The ability to translate complex system changes into practical, user-friendly learning experiences

Experience working within insurance, financial services or similar regulated environments would be highly regarded

Exposure to platforms such as Duck Creek, Smart COMM, CRM or policy administration systems is an advantage

About MAS

We're a NewZealand owned insurance and investment company with a difference. As a mutual, we're owned by our Members and make meaningful contributions to our community through our charitable foundation.

At MAS, you'll join a team that's:

Motivated to make a difference

Focused on delivering high quality outcomes for our Members

Guided by our values: Make a difference, Init together and Ownit, do it

Supportive, inclusive and committed to helping each other succeed

Looked after with a range of benefits including Health and Life insurance, Income Protection Insurance and 6% KiwiSaver