Systems Training Lead — Transformation Learning

MAS - Medical Assurance Society; Wellington; On-site; NZD 100,000 - 140,000; Full time

Job summary

MAS - Medical Assurance Society is seeking an experienced Systems Training Lead for a 12-month fixed term in either Auckland or Wellington. You will design and deliver engaging learning experiences to build confidence, capability and adoption across the business.

Lead the training program for a major transformation, creating workshops, e-learning and references while partnering with Change Managers, SMEs and Delivery teams to ensure successful adoption and measured outcomes.

Qualifications

• Extensive experience delivering training for system implementations or large-scale change.
• Strong facilitation and stakeholder engagement skills.
• Ability to translate complex system changes into practical learning.
• Solid understanding of adult learning principles and instructional design.

Responsibilities

• Develop and own a training strategy aligned to programme milestones and business readiness.
• Design practical, role-based training for new systems and processes.
• Create engaging learning materials including workshops, job aids, e-learning and guides.
• Facilitate training sessions both virtually and in person across the organisation.
• Establish train-the-trainer networks and support champions.
• Partner with leaders and delivery teams to support adoption and monitor effectiveness.

Skills

Training facilitation

Stakeholder engagement

Instructional design

Adult learning

Tools

Duck Creek

Smart COMM

CRM

Job description

MAS - Medical Assurance Society is seeking an experienced Systems Training Lead for a 12-month fixed term in either Auckland or Wellington. You will design and deliver engaging learning experiences to build confidence, capability and adoption across the business.

Lead the training program for a major transformation, creating workshops, e-learning and references while partnering with Change Managers, SMEs and Delivery teams to ensure successful adoption and measured outcomes.